Housing Coordinator Job Description

Position Summary

The Housing Coordinator oversees Start at the Foundation Project Program multi housing units within the community. This Coordinator is responsible for implementation and oversight of landlord relationships, lease programs; Oversight of case management for those living in permanent housing, retaining housing, plus identifying sources for housing funding, housing-based education, credit counseling and linkage to appropriate related community resources.

Essential Functions

• Oversee and coordinate aspects of the housing component of the Housing Program in Washington County.

• Maintain a broad-based working knowledge of HUD and local housing programs, and ensure staff/volunteers are well-versed and current in their knowledge.

• Identify and develop program-specific outcomes to ensure program effectiveness and impact, and the ability to report that to donors and the community.

• Design and manage program services directly related to those outcomes.

• Implement a strong case management component and services focused on moving program participants into our multi units as quickly; as well as focusing on permanent stability for program participants

• Develop and manage a comprehensive outreach/ working relationship with stakeholders including other community members, especially landlords. Implement a landlord recruitment and retention plan. Maintain awareness of changes in market and community processes that can impact services; bring forward prospective recommendations to deal with expected changes.

• Oversee case management and ensure compliance with standards as delineated in HUD’s Housing Handbook. Case management and record keeping includes, but is not limited to: intake; service planning; service delivery including advocating for clients with property as necessary and providing resource information; and case closure.

• Develop and implement permanent housing program for program participants in alignment with Housing requirements.

• Coordinate case management with other human service providers assisting clients.

• Develop new program components as directed and provide on-going education classes on related housing topics.

• Maintain up-to-date client files and program statistics, including, but not limited to, client data, volunteer service sheets, and grant-related documentation.

• Maintain materials, equipment, and forms necessary for program operations.

• Perform home visits and off-site case management meetings.

• Assist in facilitating the program to be in compliance with accreditation standards. Be thoroughly familiar with the policies and procedures guiding the work of this position in particular and the program or department overall. Perform job functions in line with these policies and procedures.

• Participate in training required by accreditation standards, plus performance and quality improvement efforts.

Other Responsibilities

• Perform other related duties as assigned.

Expectations

The business and social environment we operate in has changed. What worked yesterday may not work today and will likely not work tomorrow. To thrive, we must incorporate new ways of thinking and embrace new practices. As part of our individual and agency cultural change process, it is critical that all employees of Start at the Foundation Project aspire to the following:

A commitment to the organization’s mission, vision, and values;

A commitment to excellence in everything we do;

A commitment to accreditation as well as performance and quality improvement;

A commitment to outcomes and measured results;

A commitment to innovation and to what is possible.

Education, Experience & Skills Required

• High School Diploma and one years’ experience in human services preferred.

• One year experience in human services, including at least six months’ experience with outreach services required.

• Strong written and verbal communication skills; organizational, conflict resolution and computer literacy.

• One year experience that reflects an understanding of how to create permanent stability for program.

• Six months’ experience working with landlords, local rental markets and/or housing sales.

• Knowledge of Housing program(s).

• Cooperative, friendly, and helpful attitude with clients and co-workers. Ability to work closely with other employees to ensure positive, constructive environment within the program or department, and throughout the agency.

• Ability to thrive in a flexible, fast-paced and growth-oriented environment, while maintaining a sense of humor and a positive, solution-oriented approach.

• Passion and enthusiasm for the mission of SATFP and its clients.

• Possess valid driver's license; at least state required minimum of auto insurance.

• Computer literacy required, including experience with Excel, Outlook, Word, etc.

• Bilingual (English/Spanish) preferred.

• Must pass fingerprinting prior to start of employment.

Physical Requirements

• Requires ability to sit up to 3-6 hours per day with intermittent occasional walking and standing.

• Occasionally may be required to lift items up to 10 pounds to a height up to 7 feet.

• Occasionally may be required to carry items up to 10 pounds for distances up to one block.