Program Services Assistant Job Description

Position Summary

• • The Program Services Assistant primary responsibilities are:

  • Answering the business phone and toll-free helpline for the Start at the Foundation Project program.

  • Receive intake application

  • Notify future program participants of their status

  • Skillfully interact with the public and volunteers, respond to inquiries, and/or forward to appropriate staff person.

  • Process acknowledgements to the offsite housing organizations.

  • Process and create orders for posters, postcards, admission tickets, directories and other merchandise and materials.

  • Assist with the distribution process of Welcome Home Kits.

  • Responsible for all data entry of Start at the Foundation Project, with guest registers into Raisers Edge database software and assists with housing services information into Raisers Edge database software.

  • Manages day of volunteer placement if applicable and volunteer data entry and reporting through Raisers Edge database.

  • Assist Administration Coordinator and public relations assistant with press and marketing.

  • Has flexibility to travel and to work occasional nights and weekends for events. Travel is primarily local and during the season, although some out-of-the-area and overnight travel may be expected.

Knowledge, Skills, and Other Abilities

• Ability to multi-task and produce within specific deadlines

• Maturity and experience handling board members and major supporters

• Excellent verbal, writing, editing and communication skills

• Detailed oriented with a high-quality customer-service ethos and perspective

• Ability work collegiality and effectively with colleagues and volunteers

Computer Skills

• • Knowledge of Microsoft Office Suite, Raisers Edge database software, Adobe Creative Suite, email marketing software and contact management systems.

Education/Experience

• • High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.

Start at the Foundation Project provides a range of services, including intake assessment, referrals for attorney services and medical services, and finding qualified program participants.