Answers, Articles, Book Reviews, Insights, Videos, Workshops, and Interviews

Quora Answers

  1. What is the use of knowledge management tools in call centers, and what are the best tools?
  2. Why do people join communities?
  3. What are some ways of assessing one’s knowledge or skills, and what makes one an expert?
  4. What 5 tips can change an ordinary leader into an exceptional leader?
  5. What collaboration tools should I use to make my virtual team more effective?
  6. Why is being a leader difficult?
  7. What skills do you feel leaders need that we should teach young people?
  8. What is the difference between organization and management?
  9. What are examples of information systems that are needed in organizations?
  10. How do you manage distributed teams? What methodologies do you use? What tools?
  11. How does having a background in journalism help a knowledge manager?
  12. Which science encompasses Knowledge Management and Computer Science?
  13. What are the best features of current Enterprise Social Networks?
  14. How do you tell good managers from bad managers?
  15. What social media platforms are available today for sharing and collaboration at the workplace?
  16. Do you repurpose your blog content?
  17. How do I vet the new members in a digital community of professionals?
  18. Do you think Web 2.0 is dead?
  19. What is knowledge?
  20. What are the three most important things when implementing a social intranet in a company?
  21. How do I set up a blog?
  22. Why is knowledge management considered a key enabler of business growth?
  23. What is Web 2.0, and what is the difference between Web 1.0 and Web 2.0?
  24. What are the key issues in knowledge management?
  25. What is the difference between management and leadership?
  26. What are some publications that you can recommend on knowledge management?
  27. What is the best way to turn a successful blog into a successful book?
  28. How do you find a mentor?
  29. What makes transparency so hard for leaders?
  30. What motivates you to collaborate with others?
  31. How can community participation be enhanced?
  32. Do I have to be talkative to become a manager?
  33. Which companies matter in knowledge management?
  34. What are Yammer’s metrics?
  35. What logic do you follow when deciding to accept or deny a Facebook friend request?
  36. How can organizations encourage employees to present their ideas and proposals?
  37. Do you need to have a knowledge management function within an organization to do KM?
  38. Why are communities needed?
  39. What are some useful methods and tools for knowledge management?
  40. Advice for a new team manager who's about to meet the team members for the first time
  41. What is the relationship between employee empowerment and knowledge management?
  42. What international companies have implemented knowledge management?
  43. How can I share my knowledge and do it profitably?
  44. What is community participation?
  45. What are typical problems in a community?
  46. From the point of view of team member, what are the top 3 behaviors that make a great leader?
  47. How can tacit knowledge be transferred or shared?
  48. How does one create an online forum?
  49. What are some creative and effective ways to build online community websites?
  50. What is the difference between a community and an organization?
  51. How can one increase knowledge sharing in a company?
  52. What are the traits most lacking in leaders today?
  53. What are the advantages and disadvantages of knowledge management? How can positives be improved and negatives lessened?
  54. What makes a great community?
  55. What are some inspirational quotes about learning or sharing knowledge?
  56. How do the challenges of managing an organization change as the organization scales?
  57. What are the roles of traditional leaders?
  58. What are the best ways to master leadership?
  59. Why do we need leaders?
  60. What are your leadership 101 hacks?
  61. Is leadership about serving or being served?
  62. What mistakes do new leaders often make?
  63. What are things that every leader should do each morning before work?
  64. What is the best way to learn about knowledge management?
  65. What are good leadership skills?
  66. How do online communities fight spam?
  67. What are the best use cases for Yammer?
  68. What are examples of extremely simple online collaboration tools?
  69. Managing Knowledge to Ensure the Future
  70. How can I learn to think strategically like a leader?
  71. As a new leader, how can I deliberately establish trust with my team?
  72. What does a community need?
  73. What are the keys to creating a movement, tribe, or social community online?
  74. What are the fundamentals of building a community or culture?
  75. Why do companies keep bad bosses?
  76. What does "community" mean to you?
  77. What are good examples of Knowledge Base software (for internal information management)?
  78. Should I become a team leader?
  79. What Myers-Briggs personality types have the greatest leadership skills?
  80. What lessons do you see companies fail to learn when it comes to showing appreciation?
  81. What’s a strategic way to enable our sales people to share and increase their knowledge?
  82. What is essential for productive teamwork?
  83. Do you believe everyone can become a leader?
  84. What is the role of an organizational manager?
  85. What are discussion forums?
  86. What makes Communities of Practice work?
  87. What's the best way to transfer knowledge from an SME to the rest of the organization?
  88. How can I get people to post on my new forum?
  89. How do I test the knowledge of an industry expert?
  90. How do you manage your personal knowledge base? Which tools do you use?
  91. What are some examples of objective qualitative indicators to evaluate an employee?
  92. How do you deal with employees delivering sloppy work?
  93. How do you manage your personal knowledge base? Which tools do you use?
  94. What is the future of knowledge management?
  95. How does knowledge increase when shared?
  96. What leadership opportunities are there in high school?
  97. What are your biggest reflections on your managerial experience?
  98. What are the main rules of leadership?
  99. What are the 3 most important skills to develop as a leader?
  100. Which organizations have effective KM systems?
  101. What is the best tool to help determine the success of a knowledge management system?
  102. What are new ideas in knowledge management?
  103. What is "thought leadership"?
  104. What is leadership?
  105. What are the most common mistakes made by community managers?
  106. What has been your most satisfying moment as a leader?
  107. What is a good article on the history of Knowledge Management?
  108. What is the best way to share knowledge within an organization?
  109. What are some good examples of organisations with a good and lively knowledge sharing system that stretches beyond their borders?
  110. What is the difference between a community of practice and a social network?

Articles and Blog Posts

  1. Posts
    1. Posts about knowledge management
      1. KM Certification
      2. KM Maturity Models
      3. KM Planning
      4. New Ideas in KM
      5. 100 KM Specialties, 50 KM Components, 50 Alternative Names for KM

        1. 50 KM Components
        2. 100 KM Specialties
      6. Recommended KM Publications
      7. What are the key issues in knowledge management?
      8. 15 Knowledge Management Benefits
    2. Posts about communities of practice
      1. How to Start & Lead Communities of Practice
      2. Communities Manifesto Presentation version
      3. Communities of Practice: building people-to-people networks
      4. Communities of Practice Resources
      5. Communities of Practice (CoPs) Q&A
    3. Posts about Enterprise Social Networks (ESNs)
    4. Posts about communications, grammar, & English usage
    5. Posts about leadership
      1. Authentic Leadership Reading List
      2. What are the best ways to master leadership?
      3. What is the difference between management and leadership?
      4. What skills should leaders learn?
  2. Cognitive Computing
  3. Collaboration
    1. Collaboration Tools
    2. Top 5 Features Needed for Collaboration
    3. Web 2.0: Barriers to Adoption
  4. Innovation and Creativity
  5. N Cs of topic X

Book Reviews

  1. KM Systems Implementation: Lessons from the Silicon Valley by Hind Benbya
  2. Enterprise 2.0: New Collaborative Tools for Your Organization’s Toughest Challenges by Andrew McAfee

Insights (Midwest KM Symposium Insights)

  1. Collect Content and Connect People
  2. Email is the Holy Grail for Threaded Discussions
  3. Implement, Improve, and Iterate
  4. Lead by example, practice what you preach, and model desired behaviors
  5. Low-Tech Webinars are the Most Reliable
  6. Recognize and Reward for Desired Behaviors
  7. Set Goals, Establish Promotion Requirements, and Recognize and Reward
  8. Learn by doing, act boldly, and share your point of view
  9. Content rating is different behind the firewall than it is on the Internet
  10. Four Key Components of Communities of Practice
  11. Don't automatically archive content; improve search instead
  12. Leaders need to communicate authentically
  13. Practical Ideas for Innovation
  14. 30 Knowledge Management Insights
  15. Personal Knowledge Management: How to do it, with 25 resources and 10 books on PKM

Knowledge Management Videos and Workshops


  1. TallyFox: Knowledge Management Through the Eyes of a Thought Leader - Stan Garfield - article
  2. KMWorld 2015: Is KM Dead? - video
  3. Josh Brooks: Another Brief Leadership Lesson - Servant Leadership with Stan Garfield - audio
  4. Paul Woods: Yaminade Podcast - audio
  5. Nancy Davis Kho: EContent Magazine - article
  6. Chris Coleman: Collaboration Pizza - audio
  7. Kevin Desouza: KM Leaders - article
  8. Allan Crawford: Perspectives on KMWorld 2009 (at 5:08 mark) - video
  9. Dan Keldsen: Reinvention Prevention - audio

Articles by Others

  1. What is KM? Knowledge Management Explained by Michael E. D. Koenig, May 4, 2012
  2. The Camelot of Collaboration - the case of VAX Notes (PDF) by Patti Anklam, September 12, 2001
  3. Community of Practice Metrics and Membership by Lee Romero, November 10-25, 2008
  4. Creating a Podcast by Fred Bals
  5. Recording Conference Calls on a Budget by Andrew Gent, March, 2007
  6. How to Ask for Help: 10 Simple Rules by Bruce Karney, March, 2005
  7. Outsourcing Management of Communities of Practice from KM4dev, November 28-December 3, 2008
  8. 12 Principles of Knowledge Leadership by Arthur Shelley, September 23, 2013
  9. Dave Snowden
    1. Volunteer not conscript (Truncated) August 10, 2006
    2. Rendering Knowledge (updated 3 rules to 7 principles of KM) October 11, 2008
    3. 12 Shibboleths of Christmas December 26, 2014-January 6, 2015
    4. Things a leader can do July 1, 2016
  10. Jeff Ross
    1. 12 Tips for Building a Successful Enterprise Social Network June 5-September 18, 2015
    2. Tips for Leaders Engaging With Employees in an ESN July 8, 2015
    3. ESN Playbook September 28, 2015