Answers, Articles, Book Reviews, Insights, and Interviews

Quora Answers

  1. What’s a strategic way to enable our sales people to share and increase their knowledge?
  2. What is essential for productive teamwork?
  3. Do you believe everyone can become a leader?
  4. What is the role of an organizational manager?
  5. What are discussion forums?
  6. What makes Communities of Practice work?
  7. What's the best way to transfer knowledge from an SME to the rest of the organization?
  8. How can I get people to post on my new forum?
  9. How do I test the knowledge of an industry expert?
  10. How do you manage your personal knowledge base? Which tools do you use?
  11. What are some examples of objective qualitative indicators to evaluate an employee?
  12. How do you deal with employees delivering sloppy work?
  13. How do you manage your personal knowledge base? Which tools do you use?
  14. What is the future of knowledge management?
  15. How does knowledge increase when shared?
  16. What leadership opportunities are there in high school?
  17. What are your biggest reflections on your managerial experience?
  18. What are the main rules of leadership?
  19. What are the 3 most important skills to develop as a leader?
  20. Which organizations have effective KM systems?
  21. What is the best tool to help determine the success of a knowledge management system?
  22. What are new ideas in knowledge management?
  23. What is "thought leadership"?
  24. What is leadership?
  25. What are the most common mistakes made by community managers?
  26. What are the benefits of joining a community?

Articles and Blog Posts

  1. Posts
    1. Posts about knowledge management
    2. Posts about communities of practice
    3. Posts about Enterprise Social Networks (ESNs)
    4. Posts about communications, grammar, & English usage
    5. Posts about leadership
  2. Authentic Leadership Reading List
  3. Collaboration Tools
  4. Communities Manifesto Presentation version
  5. Communities of Practice: building people-to-people networks
  6. Communities of Practice Resources
  7. Communities of Practice (CoPs) Q&A
  8. Innovation and Creativity
  9. KM Certification
  10. KM Maturity Models
  11. KM Planning
  12. N Cs of topic X
  13. Top 5 Features Needed for Collaboration
  14. 100 Knowledge Management Specialties, 50 KM Components, 50 Alternative Names for KM

    1. 50 KM Components
    2. 100 KM Specialties
  15. Web 2.0: Barriers to Adoption
  16. Cognitive Computing

Book Reviews

  1. KM Systems Implementation: Lessons from the Silicon Valley by Hind Benbya
  2. Enterprise 2.0: New Collaborative Tools for Your Organization’s Toughest Challenges by Andrew McAfee

Insights (Midwest KM Symposium Insights)

  1. Collect Content and Connect People
  2. Email is the Holy Grail for Threaded Discussions
  3. Implement, Improve, and Iterate
  4. Lead by example, practice what you preach, and model desired behaviors
  5. Low-Tech Webinars are the Most Reliable
  6. Recognize and Reward for Desired Behaviors
  7. Set Goals, Establish Promotion Requirements, and Recognize and Reward
  8. Learn by doing, act boldly, and share your point of view
  9. Content rating is different behind the firewall than it is on the Internet
  10. Four Key Components of Communities of Practice
  11. Don't automatically archive content; improve search instead
  12. Leaders need to communicate authentically
  13. Practical Ideas for Innovation
  14. 30 Knowledge Management Insights
  15. Personal Knowledge Management: How to do it, with 25 resources and 10 books on PKM


  1. Is KM Dead?
  2. Josh Brooks: Another Brief Leadership Lesson - Servant Leadership with Stan Garfield
  3. Paul Woods: Yaminade Podcast
  4. Nancy Davis Kho: EContent Magazine
  5. Chris Coleman: Collaboration Pizza
  6. Kevin Desouza: KM Leaders
  7. Allan Crawford: Perspectives on KMWorld 2009 (at 5:08 mark)
  8. Dan Keldsen: Reinvention Prevention

Articles by Others

  1. What is KM? Knowledge Management Explained by Michael E. D. Koenig, May 4, 2012
  2. The Camelot of Collaboration - the case of VAX Notes (PDF) by Patti Anklam, September 12, 2001
  3. Community of Practice Metrics and Membership by Lee Romero, November 10-25, 2008
  4. Creating a Podcast by Fred Bals
  5. Recording Conference Calls on a Budget by Andrew Gent, March, 2007
  6. How to Ask for Help: 10 Simple Rules by Bruce Karney, March, 2005
  7. Outsourcing Management of Communities of Practice from KM4dev, November 28-December 3, 2008
  8. 12 Principles of Knowledge Leadership by Arthur Shelley, September 23, 2013
  9. Dave Snowden
    1. Volunteer not conscript (Truncated) August 10, 2006
    2. Rendering Knowledge (updated 3 rules to 7 principles of KM) October 11, 2008
    3. 12 Shibboleths of Christmas December 26, 2014-January 6, 2015
    4. Things a leader can do July 1, 2016
  10. Jeff Ross
    1. 12 Tips for Building a Successful Enterprise Social Network June 5-September 18, 2015
    2. Tips for Leaders Engaging With Employees in an ESN July 8, 2015
    3. ESN Playbook September 28, 2015