Restoring a Gateway computer

Restoring a Gateway computer

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Users of Gateway computers can restore the system either by booting into Windows and

  • use the installed recovery software,

  • use the recovery partition from Gateway

  • or use the recovery disks created with the software program.

Restore Windows 8

Users of Windows 8 can restore the operating system using the built-in Gateway Recovery Management software.

This action restores the computer to the original factory configuration. This erases all your personal data. Backup your files!

If you can boot into Windows 8

These instructions apply if you are able to boot into Windows 8. If not, follow the next set of instructions.

  1. Power on your computer

  2. Press the Windows key and C to open the Search Charm of Windows 8

  3. Click on Search and start typing “recovery“

  4. When the first results appear, click on Gateway Recovery Management

  5. Click on Restore Factory Settings (at the Restore tab)

      1. Go to the Restore tab

  1. Click Next

  2. Select Fully clean the drive option

  3. Click Reset

  4. Your computer will now restart and begin the restore process. It may restart again, once the process is done.

If you can’t boot into Windows 8

If you are not able to boot into Windows 8, but have the USB recovery created (using the Gateway Recovery Management software), follow these instructions:

  1. Power off your computer

  2. Insert recovery USB flash drive you create with Gateway Recovery Management software

  3. Power on your computer

  4. Press F2 to enter BIOS, as soon as your computer boots. If you have a desktop computer, you may need to press Del and not F2.

  5. Go to the Boot tab from the BIOS screen using the left and right arrow keys

  6. In the Boot tab screen, you need to find a “USB HDD” item from the list and highlight it by using the up and down arrow keys. USB HDD should be your plugged-in recovery media.

  7. Once you selected (highlighted) USB HDD, press F6 to move it at the top of the list. You may need to press F6 multiple times to move it at the top of the list.

  8. When USB HDD is at the top of the list, navigate to the Exit tab using your left and right arrow keys

  9. Select (or highlight) Exit Saving Changes using your up and down arrow keys

  10. Hit Enter

  11. Make sure [Yes] is selected at the dialog screen

  12. Hit Enter

  13. Your computer will reboot and boot into Windows 8

  14. Select a keyboard language

  15. Click on Troubleshoot

  16. Click on Reset your PC

  17. Click Next to confirm the action

    1. This action will erase all your personal files. Backup your files before proceeding!

  18. Choose Windows 8 from the list

  19. Select “Yes, repartition the drives” if you no longer have the recovery partition from Gateway to reinstall it. Otherwise, select “No, keep the existing partitions“.

  20. Select Just remove my files or Fully clean the drive. The last option takes longer, but cleans the entire drive. Fully clean the drive is recommended.

  21. Click Reset

  22. The restore process will start

  23. Once this is complete, at the Choose an option screen, remove the recovery USB.

      1. Choose an option at boot

  1. Click Continue

  2. Follow any instructions from the wizard screen to setup Windows 8 again

If you don’t have a Gateway recovery USB ****************************************************************

If you don’t have the recovery USB created for the Gateway computer, follow these instructions.

These instructions should work if your Gateway recovery partition is intact. If not, consider downloading an alternative recovery disk for Gateway, if your computer is displaying boot errors.

Our recovery and repair disk’s Automated Repair function can automatically find and fix boot errors. Download recovery disk for Gateway from here.

  1. Restart your computer

  2. When the PC logo appears, press the Alt (the left key) and F10 keys

  3. When the Recovery Management software appears, select what kind of restore you want: Restore Operating System to Factory Defaults or Restore Operating System and Retain User Data.

    1. If the Recovery Management software program is branded as “Acer eRecovery Management”, even if your computer is from Gateway: Gateway was acquired by Acer in 2007. Your computer may use the software from Acer. Follow our guide from Acer recovery disks.

  4. Select Restore Operating System to Factory Defaults and read the Notice screen

  5. Click Next

  6. Wait for the restore process to finish. Once it is complete, your Windows should load again by reinstalling the drivers and configuring itself.

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