Design Challenge: How might we raise the level of empathy in the HUB?
Meeting Leaders: ?
Everyone Bring
Laptops
Cameras
Video Camera
Supplies
9 Crash Course workbooks
feedback forms
Notes:
( ) Take Photos
Outline
We are set to meet tomorrow. 9am to 12 at the HUB.
We will
start with empathic listening
review design process feedback from last week.
do another design iteration of the design process. In teams of 2 we will interview HUB members and create a prototype for them.
Feedback
Select Leader for next meeting
Carl Rogers Explains the Listening Process
"Each person can speak up for himself only after he has first restated the ideas and feelings of the previous speaker accurately, and to that speaker's satisfaction." "
"If you really understand another person in this way, if you are willing to enter his private world and see the way life appears to him, without any attempt to make evaluative judgments, you run the risk of being changed yourself. You might see it his way, you might find yourself influenced in your attitudes or your personality. This risk of being changed is one of the most frightening prospects most of us can face. If I enter, as fully as I am able, into the private world of a neurotic or psychotic individual, isn't there a risk that I might become lost in that world? Most of us are afraid to take that risk."
I am not trying to "reflect feelings". I am trying to determine whether my understanding of the [other persons] inner world is correct - whether I am seeing it as s/he is experiencing it at this moment. Each response of mine contains the unspoken question, ‘Is this the way it is in you? Am I catching just the color and texture and flavor of the personal meaning you are experiencing right now? If not, I wish to bring my perception in line with yours’."
Stephen Covey on Empathy http://j.mp/V883GY
"When I say empathic listening, I mean listening with intent to understand. I mean seeking first to understand, to really understand. It's an entirely different paradigm. Empathic (from empathy) listening gets inside another person's frame of reference. You look out through it, you see the world the way they see the world, you understand their paradigm, you understand how they feel.."
"Empathic listening takes time, but it doesn't take anywhere near as much time as it takes to back up and correct misunderstandings when you're already miles down the road; to redo; to live with unexpressed and unsolved problems; to deal with the results of not giving people psychological air."
Empathic listening is so powerful because it gives you accurate data to work with. Instead of projecting your own autobiography and assuming thoughts, feelings, motives and interpretation, you're dealing with the reality inside another person's head and heart. You're listening to understand. You're focused on receiving the deep communication of another human soul."
"Most people do not listen with the intent to understand; they listen with the intent to reply. They're either speaking or preparing to speak. They're filtering everything through their own paradigms, reading their autobiography into other people's lives."
Warmly
edwin