Unit 1.3 - A telephone conversation

Phone greetings

Asking people to speak slowly/speak up

Sorry, could you speak slowly, please? Yes, sure.

Could you speak up, please? Yes, of course.

Ending a phone conversation

When you phone for information, you can often end with phrases like this:

• OK, I think that’s everything I need.
• OK, I think I’ve got all the details
• Thanks. You’ve been very helpful.
• Thanks very much for your help.
• Bye bye. Goodbye.

Explanation / Vocabulary / Words in context

These are expressions you can use in your conversations on the phone.

• You 've reached .... company/department.
• How can I help you?
• Can I speak to Mr/Mrs.....?
• Could I speak to ...., please?
• Who shall I say is calling?
• Who's calling, please?
• Who's speaking?
• It's Mr/Mrs... here.
• It's Mr/Mrs... speaking.
• Mr/Mrs... speaking.
• Please hold and I'll put you through.
• Just a second. I'll see if s/he is in.
• Hang on for a moment.

A bit of practice

1-. Activity 1 Do the following activity on line to see whether you are ready for a real phone call in English

http://www.myenglishpages.com/site_php_files/communication-quiz-phone-conversation.php#.VCwjZBYptco