Logging onto Adobe Creative Cloud 

How to log on to Adobe Cloud

General FAQ

How do I download the software? 

Go to Teach Hub and sign in with your NYC DOE student account. 

Download and Installation Instruction

The Adobe Creative Cloud suite of applications is available for download on Teach Hub for all M.S.936 Arts Off 3rd students, faculty, and staff.

 1. Go to Teach Hub and navigate to your middle school tab, scroll down until you see Adobe Creative Cloud, and click on the icon.

 2. Enter your NYC DOE email address and click Continue

 3. Select Company or School Account

4. Enter your NYC DOE Email and Password

 5. Download Creative Cloud App * Most of the MacBook’s already have the Adobe Cloud App downloaded

It's best to first download the Creative Cloud App. Downloading the Creative Cloud App will allow you to manage all Adobe apps in one location.

To do so, click on Apps and locate the Creative Cloud application under the Desktop tab. Then click Download and follow the instructions.

6. Sign into the Creative Cloud App

Once downloaded, open the Creative Cloud app and sign in with your NYC DOE email address as you did previously.

7. Install Other Adobe Apps

After you've signed in, you'll see all apps available to you. Locate the apps you want to install and click Install. 

I already have Adobe Creative Cloud installed. How do I switch to the new Adobe Creative Cloud version? 

In order to access the new Enterprise ID subscription, you must first sign out of the trial or "personal" Adobe Creative Cloud version. Then you can sign in with Enterprise ID (using your student account):  

1. Click the Creative Cloud icon to open your current version of Creative Cloud 

2. Click on the Profile photo icon 

3. Click Sign Out 

4. Confirm you would like to Sign Out, by clicking "Sign Out" again via the prompt. 

5. Once you are brought back to the Sign In page, click "Sign in with an Enterprise ID" 

6. Enter your NYC DOE email address and hit "Enter." 

7. You might see a prompt to choose between 2 accounts. Select "Enterprise ID (Company or school account)." 

8. You will be directed to an authentication page. Log in with NYC DOE email address and password and click Continue. 

9. You will be directed to the full available program suite.

Adobe account (non-enterprise) limitations? 

1. Adobe accounts are managed by Adobe (non-enterprise only) 

2. Storage limitation - 2GB 

3. For account and password assistance, please contact Adobe directly

How much storage do I have in the Home-Use Adobe Creative Cloud? 

Enterprise accounts will have 100G of storage in the cloud.

What happens to my files if I exceed my storage limit? 

Your files will automatically be saved to your local device within a Creative Cloud Files folder associated with your Adobe ID. 

It is good practice to back up your files to your Google Drive or on an external storage device.

On how many devices may I install my Adobe Creative Cloud application(s)?

Your home use subscription allows you to download and install your Adobe application(s) on up to two devices.  

Creative Cloud "Activation limit reached" or "Sign-in failed" error 

When you launch a Creative Cloud or Document Cloud subscription app, you get an error stating that sign-in failed, limit was reached, or the maximum number of activations was exceeded. 

Follow instructions on link https://helpx.adobe.com/creative-cloud/kb/activation-limit-reached-creative-cloud.html   

How do I access my Creative Cloud files? 

Login to the Creative Cloud website creative.adobe.com using your Adobe Enterprise ID information and click on the “Files” tab.

Is it possible for me to suspend my personal Adobe Cloud account? 

No, Adobe does not have this option available.

I have already purchased a Home-Use Adobe Creative Cloud subscription, how can I return it and keep my files? 

This varies based on your method of purchase. 

●      Retail Purchase: Cancellations are based on the purchased plan; please reach out to your retailer to learn how you can cancel your subscription. 

●      Adobe Online Store: Contact Adobe support, www.adobe.com/in/company/contact.html. Inform Adobe that you are canceling your subscription because the university is making a volume license account available to you. 

●      Retaining Files: Users can copy the entire contents of their creative cloud to a local drive. These files can be uploaded to your new cloud space.  Use the link https://helpx.adobe.com/enterprise/kb/transfer-assets.html for additional instructions.

I no longer have access to Adobe Creative Cloud applications through NYC DOE, how do I retain my files?

Retaining Files: Users can copy the entire contents of their google drive.

Apps tab missing and/or disabled from Creative Cloud desktop app - how do I recover?

Follow instructions in the following link

https://helpx.adobe.com/creative-cloud/kb/apps-tab-missing.html