Embedded Files
This VET Board Developed course aims to provide students with the foundation knowledge and the elementary skills required to work in a retail environment and provide assistance to customers and the community.
The qualification is recognised as an entry-level qualification for employment in the retail services Industry and provides opportunities to:-
Use a range of retail equipment and technology
Provide client services— receive clients, make appointments and handle client enquiries and complaints
Develop skills in advising and selling products
Qualification
Qualification
Certificate III in Retail (Release 3)
Unit Value
Unit Value
240 hour course: 4 units of HSC credit
Eligibility for Qualification
Eligibility for Qualification
Students achieving at least one unit of competency will be eligible for an AQF Statement of Attainment showing partial completion of their qualification.
Cost : Fees
Cost : Fees
NIL
HSC Information
HSC Information
This is a Board Developed Course.
Board Developed Courses (also called Industry Curriculum Frameworks) contribute towards the HSC and have an optional HSC exam for those who do a 240 hour course.
Units of Competency
Units of Competency
Packaging Rules: - Total number of units = 13
8 core units plus 5 elective units of which:
· MIN 3 elective units must be selected from the elective units listed
· 2 elective units may be selected from relevant training package or accredited course
Units include:
SIRXCEG001 Engage the customer (R1)
SIRXSLS001 Sell to the retail customer (R1)
SIRXSLS002 Follow point of sale procedures (R1)
SIRXPDK001 Advise on products and services (R1)
SIRXCEG002 Assist with customer difficulties (R1)
SIRXCEG003 Build customer relationships and loyalty (R1)
SIRRRTF001 Balance and secure point-of-sale terminal (R1)
RECOGNITION OF PRIOR LEARNINGYou may be entitled to apply for Recognition of Prior Learning. If you have completed any training, either through your part-time work, TAFE or other school VET courses you have completed recently, or through experience gained in other ways you can apply for RPL. You should talk to your school Leader of Learning VET or course teacher for further information.
Assessment
Assessment
Holistic assessment is used to assess students against a range of elements of competency. One assessment task may include a number of competencies.
The methods used for collecting evidence of competency may include:
Workplace journals and report
Case Studies /simulation exercises
Portfolios and research assignments
Oral questioning and presentations
Finished products
Practical demonstration of specific skills/knowledge
The performance criteria used for assessment are contained in the units of competency. http://training.gov.au/Training/Details/SIR20216 Students will be awarded a Competent (C) or Not competent (NC) based on the achievement of competency components.
Work placement
Work placement
Mandatory 70 hours for the 240 Hour course (35 hours per year minimum)
SBAT
SBAT
See the subject selection book for more details about School Based Traineeships. http://www.sbatinnsw.info/
Career Pathway
Career Pathway
This course provides a pathway to SIR40316 - Certificate IV in Retail Management.
Possible job roles include in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Job Roles
Job Roles
Individuals with this qualification are able to perform roles, such as:
Provide product and service advice in a retail store
Sell products and services in a variety of retail settings
Work as a checkout operator
Check stock and replenish shelves
Organise and maintain work areas and displays
Duties and Tasks
Duties and Tasks
Advise customers on the location, selection, price, delivery, use and care of goods available from the store, with the aim of encouraging them to buy and to return to buy in the future
Operate cash registers and accept payment, or prepare finance arrangements (invoices and contracts, for example)
Take special orders for items not currently in stock, or not normally stocked, and notify customers when the items have arrived
Package goods for customers and arrange delivery
Price, stack and display items for sale and keep the store tidy and attractive
Be aware of health, safety and welfare issues and practices
Participate in stocktaking (counting and describing the goods in stock)
Arrange for the repair of damaged goods or advise on necessary repairs
Order items
Personal Attributes
Personal Attributes
Enjoy working with people
A helpful, courteous manner
Neat personal appearance
Good communication skills
Able to deal accurately with money
Motivation and drive
No skin disorders if working with food
Good problem-solving skills
Willing to work as part of a team
FURTHER STUDY
FURTHER STUDY
SIR30212 Certificate III in Retail Operations
SIR30312 Certificate III in Retail Supervision
SIR30412 Certificate III in Business-to-Business Sales
FURTHER INFORMATION
FURTHER INFORMATION
www.myskills.gov.au Type the qualification code into the search bar, then click on the qualification title.
Explore Career Pathways and Student Outcomes including Employment, Salary, Occupations
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