Business Services

This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.
Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They may provide technical advice and support to a team.
Students will develop skills in the areas of communication, teamwork, problem solving, innovation, enterprise, planning and organising (prioritising).

Qualification

BSB30120 Certificate III in Business

Unit Value

240 hour course: 4 units of HSC credit

Eligibility for Qualification

Students assessed as fulfilling the requirements for all the units in the 240 hour course will be eligible for Certificate III in Business. Students achieving at least one unit of competency will be eligible for an AQF Statement of Attainment showing partial completion of their qualification.

Cost : Fees

Nil

Units of Competency

To complete this course you need to follow the following amount of competencies

Packaging Rules: - Total number of units = 12

1 core units plus 11 elective units of which:

· 7 elective units must be selected from the elective units listed below

· 4 elective units may be selected from the elective units listed, or any currently endorsed Training Package or accredited course at the same qualification level

· 2 of the 4 elective units may be selected from either a Certificate I or a Certificate III qualification.

Units include:

BSBCRT311 Apply critical thinking skills in a team environment
BSBPEF201 Support personal wellbeing in the workplace
BSBSUS211 Participate in sustainable work practices
BSBTWK301 Use inclusive work practices
BSBWHS311 Assist with maintaining workplace safety
BSBXCM301Engage in workplace communication
BSBTEC201 Use business software applications
BSBTEC301 Design and produce business documents
BSBTEC302 Design and produce spreadsheets
BSBWRT311 Write simple documents
BSBPEF301 Organise personal work priorities
BSBOPS304 Deliver and monitor a service to customers
BSBINS302 Organise workplace information

RECOGNITION OF PRIOR LEARNINGYou may be entitled to apply for Recognition of Prior Learning. If you have completed any training, either through your part-time work, TAFE or other school VET courses you have completed recently, or through experience gained in other ways you can apply for RPL. You should talk to your school Leader of Learning VET or course teacher for further information

Assessment

Holistic assessment is used to assess students against a range of elements of competency. One assessment task may include a number of competencies.

The methods used for collecting evidence of competency may include:

Workplace journals and reports
Case Studies /simulation exercises
Portfolios and research assignments
Oral questioning and presentations
Finished products
Practical demonstration of specific skills/knowledge

The performance criteria used for assessment are contained in the units of competency

Students will be awarded a Competent (C) or Not competent (NC) based on the achievement of competency components.

Work placement

Students must complete mandatory 70 Hours of work placement for the HSC 240 Hour course.

Career Pathways

Job Roles

Individuals with this qualification are able to perform roles, such as:

Administration Assistant
Clerical Worker
Data Entry Operator
Information Desk Clerk
Office Junior
Receptionist

Duties and Tasks

Administrative assistants may perform the following tasks:

Sort and distribute incoming mail to areas and staff within the organisation and dispatch outgoing mail
Write business letters, reports or office memos using word processing programmes
Answer telephone enquiries from customers, attend to visitors and assist other staff in the organisation with their enquiries
Operate a range of office machines such as photocopiers, computers and faxes
File papers and documents
Undertake other duties such as banking, credit control or payroll functions

Personal Attributes

Able to work methodically, accurately and neatly
Good oral and written communication skills
Able to work as part of a team
Neat personal appearance

FURTHER STUDY

Certificate III in Business Administration

Certificate IV qualifications, for example:

Administration
Marketing
Human Resources
Business Sales
Diploma and Degree

FURTHER INFORMATION

www.myskills.gov.au

Type the qualification code into the search bar, then click on the qualification title.

Explore Career Pathways and Student Outcomes including Employment, Salary, Occupations.

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