There are multiple ways AERPAW users can interact with the AERPAW support team.
AERPAW Contact Email: For any questions or comments that may NOT be broadly related to AERPAW's user base, please send an email to aerpaw-contact@ncsu.edu, and one of the AERPAW team members will get back with a response. For all questions that may be of broad interest to AERPAW's user base, please use the AERPAW Users Email Form.
AERPAW Users Email Forum: If you are a current or prospective user of AERPAW, you can join our email forum at group-aerpaw-users@ncsu.edu. This is a moderated forum where you can ask questions, and one of AERPAW's platform support members (or one of AERPAW's other users) can address your questions. This group is also where announcements and information messages relevant to AERPAW use will be posted, so current AERPAW users, please make sure to join this group. To subscribe to the forum, send a blank email to group-aerpaw-users+subscribe@ncsu.edu; you will then get an auto-response asking for confirmation that you do want to subscribe, and upon your confirmation, you will join the group.
AERPAW Office Hours: Starting June 5, 2023, the AERPAW team has been holding online office hours every Monday to provide “one-on-one” help to AERPAW Users in using the AERPAW platform, for any difficulties remaining after consulting this User Manual, and posting on the Users Email Forum. The AERPAW website provides a page that you can use to schedule an Office Hour slot.
AERPAW Bug Bash: Every Tuesday at 1-2 PM ET, we have a live troubleshooting session where the AERPAW team works on problems users are experiencing. You can join by using this link.