Training Goals and Objectives

Business Communication Skills

•Make appointments over the phone

•Give, accept, refuse invitations

•Make travel arrangements

•Talk with doctors, hospital staff

•Talk with children’s teachers

•Speak with government officials (visas, immigration, etc.)

•Provide technical assistance over the phone

•Solve internal/external customer problems over the phone

•Participate in conference calls

•Make cold calls

•Deal with the press

•Perform PR related functions

•Write memos, email, reports

•Write specifications, instructions, technical documents

Learning Preferences

1. Do you like learning

•By memorizing

•By problem solving

•By getting information yourself

•Develop commercial materials, like brochures

•Read technical documents

•Read articles from the press

•Give informative presentations

•Give persuasive presentations

•Give talks during conferences or congresses

•By listening

•By reading

•By listening and taking notes

•By reading and taking notes

•By repeating what you hear

•Participate actively in meetings

•Chair, manage, lead meetings

•Conduct job interviews

•Lead training sessions

2. When you speak, do you want to be corrected

•Immediately after an error

•Later, at the end of an activity

3. Do you like learning from:

•Television/video/films

•Radio

•CDs/DVDs

Daily Living Language Skills

•Socialize with friends

•Use public transportation

•Find new places in the city, town

•Buy items for the home

•Receive and make phone calls

•Obtain information about courses

•Enroll in courses

•Help children with schoolwork

•Get information about a job

•Apply for a job

•Interview for a job

•Join hobby or interest groups (e.g. sports or social clubs)

•Watch TV / Listen to the radio

•Read magazines, newspapers, books

•Give, accept, refuse invitations •Make travel arrangements •Talk with doctors, hospital staff

•Talk with children’s teachers •Speak with government officials (visas, immigration, etc.)

Learning Preferences

1. Do you like learning •By memorizing

•By problem solving •By getting information yourself

•Develop commercial materials, like brochures

•Read technical documents •Read articles from the press •Give informative presentations •Give persuasive presentations •Give talks during conferences or congresses

•By listening

•By reading

•By listening and taking notes •By reading and taking notes •By repeating what you hear

•Participate actively in meetings

•Chair, manage, lead meetings •Conduct job interviews

•Lead training sessions

2. When you speak, do you want to be corrected •Immediately after an error •Later, at the end of an activity

3. Do you like learning from: •Television/video/films •Radio

•CDs/DVDs

Daily Living Language Skills

•Socialize with friends

•Use public transportation •Find new places in the city, town

•Buy items for the home •Receive and make phone calls •Obtain information about courses

•Enroll in courses

•Help children with schoolwork •Get information about a job •Apply for a job

•Interview for a job

•Join hobby or interest groups (e.g. sports or social clubs) •Watch TV / Listen to the radio •Read magazines, newspapers,

•Written material •Computer websites

4. Do you find these activities useful

•Role play

•Conversation

•Memorizing conversations/ dialogs

5. How do you like to know your language skills are improving

•Using written tasks set by the trainer

•Using oral samples assessed by the trainer

•Checking your own progress •Creating your own tasks •Using language in real-life situations

To better complement your personalization, please see Student Engagement and Motivation