Other Shipping Questions

A. No. Mistcooling works with its own, chosen carriers for standard, freight, and international shipping.  If a different carrier is preferred, customers may choose the "pick up in store" option and make their own shipping arrangements. 

A: Yes! Mistcooling ships to customers all around the world.   (We may not be able to ship to certain countries that are currently undergoing war, civil unrest, etc.)

A: No. We do not cover any costs or fees associated with customs, taxes, tariffs, duties, etc. for international shipping. We are unable to calculate what those costs will be.  Normally, the carrier will reach out to the purchaser and inform them of the additional charges. It is the purchaser's responsibility to pay for those costs through the carrier's preferred method.  In the event that a purchaser refuses to pay, or does not respond to the carrier, the purchaser will be liable for all costs, charges, and/or damages related to returned or abandoned shipments.