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Has something gone wrong with a product that is still under warranty? Are you not sure if something is under warranty? We're here to help!
View our full warranty policy: CLICK HERE
Q: How does Mistcooling ensure quality?
Q: How does Mistcooling ensure quality?
A: Every pump we build is fully tested before we package it and ship it. This helps us catch any defective parts before your misting system ever leaves our warehouse.
Q: What kind of problems are covered under warranty?
Q: What kind of problems are covered under warranty?
A: Warranty is designed to cover factory defects only. Physical damages to the products or any failures caused by abuse, improper use, poor maintenance, modification, etc. are not covered. For a full list of what is covered and not covered, view our full warranty policy: CLICK HERE.
Q: How long is the warranty?
Q: How long is the warranty?
A: The warranty coverage period depends on the product. To see a full description of covered items, view our full warranty policy: CLICK HERE
Q: How can I protect my warranty coverage?
Q: How can I protect my warranty coverage?
A: Properly maintaining your system, using it as it was designed to be used, and protecting your system from outside sources of damage are the easiest ways to protect your warranty. For a full list of things that may void your warranty, View our full warranty policy: CLICK HERE.
Q: Does the warranty cover parts, labor, and shipping?
Q: Does the warranty cover parts, labor, and shipping?
A: Concerning each:
Parts: In most cases, our pumps are very easy to work on and maintain, and end users can replace parts when receiving assistance from technical support without voiding their warranty. Parts are covered under warranty (coverage period varies by the part, and warranty can be voided by damage - see our full warranty policy: CLICK HERE).
Labor: We do offer repair and maintenance services for customers who choose to send their products to our facility, but those services are considered to be "extra," and labor is therefore not covered under warranty. (The Tech Support/Service Manager may choose to waive labor costs at personal discretion).
Shipping: Mistcooling does not make any profit on shipping. As such, if replacement parts need to be sent, or a pump needs to be sent in for service, we do ask our customers to cover shipping costs. In general, costs associated with shipping are not covered under warranty. (The Tech Support/Service Manager may choose to waive shipping costs at personal discretion). See our full shipping policy: CLICK HERE.
Q: Something is not working right. How do I get it covered under warranty?
Q: Something is not working right. How do I get it covered under warranty?
A: All warranty inquiries go through the Technical Support department. A tech assist agent will likely go through a brief troubleshooting procedure to determine what needs to be replaced and if it is a warranty matter. If it is determined that a warranty replacement is needed, the tech-assist department will process the order and any needed returns.
CLICK HERE to contact technical support and start your warranty claim.
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