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Customer Service Assistant
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Tracking and Shipping Concerns
Where is my Package?
I'm just looking for a tracking #
Late package
My Package was Damaged
What I received is not what I Ordered
Items are missing (no shipping damage)
I received incorrect items
Questions About Free Shipping
Other Shipping Questions
Saturday Shipping
Discounts, Coupons, and Tax Exemptions
Coupon/Discount Codes
Tax Exemption
Returns, Exchanges, Warranties, and Refunds
Returns/Exchanges
Warranty Repairs/Replacements
Refunds
Modify or Cancel a Current Order
Add Items to a Current Order
Remove or Change Items in a Current Order
Completely Cancel an Order
My Order Status Says "Suspected Fraud"
Receipts/Invoices From Past Orders
Become an Official Mistcooling Dealer
Become a Mistcooling Wholesaler/Reseller
Become a Vendor. Sell Products or Services to Mistcooling
Account Issues: Logins/Passwords
Careers
Something Else
Documentation
Customer Service Assistant
Home
Tracking and Shipping Concerns
Where is my Package?
I'm just looking for a tracking #
Late package
My Package was Damaged
What I received is not what I Ordered
Items are missing (no shipping damage)
I received incorrect items
Questions About Free Shipping
Other Shipping Questions
Saturday Shipping
Discounts, Coupons, and Tax Exemptions
Coupon/Discount Codes
Tax Exemption
Returns, Exchanges, Warranties, and Refunds
Returns/Exchanges
Warranty Repairs/Replacements
Refunds
Modify or Cancel a Current Order
Add Items to a Current Order
Remove or Change Items in a Current Order
Completely Cancel an Order
My Order Status Says "Suspected Fraud"
Receipts/Invoices From Past Orders
Become an Official Mistcooling Dealer
Become a Mistcooling Wholesaler/Reseller
Become a Vendor. Sell Products or Services to Mistcooling
Account Issues: Logins/Passwords
Careers
Something Else
Documentation
More
Home
Tracking and Shipping Concerns
Where is my Package?
I'm just looking for a tracking #
Late package
My Package was Damaged
What I received is not what I Ordered
Items are missing (no shipping damage)
I received incorrect items
Questions About Free Shipping
Other Shipping Questions
Saturday Shipping
Discounts, Coupons, and Tax Exemptions
Coupon/Discount Codes
Tax Exemption
Returns, Exchanges, Warranties, and Refunds
Returns/Exchanges
Warranty Repairs/Replacements
Refunds
Modify or Cancel a Current Order
Add Items to a Current Order
Remove or Change Items in a Current Order
Completely Cancel an Order
My Order Status Says "Suspected Fraud"
Receipts/Invoices From Past Orders
Become an Official Mistcooling Dealer
Become a Mistcooling Wholesaler/Reseller
Become a Vendor. Sell Products or Services to Mistcooling
Account Issues: Logins/Passwords
Careers
Something Else
Documentation
Mistcooling Policies
Mistcooling Shipping Policy (updated 9/20/23)
Shipping Policy
Mistcooling Returns Policy (updated 9/27/23)
Return Policy
Mistcooling Warranty Policy (updated 09/28/2023)
Warranty Policy
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