The FBLA "Help Desk" event is an individual role-play competition that includes an objective test and a role-play scenario. The test evaluates knowledge of help desk operations, customer service, troubleshooting, and IT support procedures. The top 15 competitors advance to the role-play round, where they have 10 minutes to prepare and 5 minutes to present a solution to a customer support challenge. This event emphasizes problem-solving, communication, and technical support skills, preparing students for careers in IT support and customer service management.
FBLA Help Desk Terms Flash Cards
FBLA Help Desk Sample Questions Flash Cards
FBLA Help Desk Problems and Solutions Scenarios Flash Cards
FBLA Help Desk Test Competencies Flash Cards
FBLA Help Desk Combo Flash Cards
FBLA Help Desk 2014 Flash Cards