The FBLA "Customer Service" event is an individual role-play competition that assesses participants' ability to provide excellent customer service. Competitors engage with clients, handle inquiries, and solve problems in a real-world scenario. The event consists of a 10-minute preparation period followed by a 5-minute interactive role-play presentation, where judges may ask questions. This competition emphasizes communication, problem-solving, professionalism, and leadership skills, preparing students for careers in customer relations, business management, and service industries.