The EAP Program
Everyday life can be stressful and can affect your health, well-being, and performance. Fortunately, our Employee Assistance Program can aid in finding solutions. When facing personal problems, you might struggle with where to turn for help. The first step is usually the hardest, and guidance is often the key. That’s why National Insurance Services (NIS) offers an Employee Assistance Program (EAP). An EAP offers a confidential place to find the answers that work for you.

Under our EAP you can receive no-cost, confidential help for a wide variety of needs and concerns:
• Alcohol or Drug Addictions • Anxiety • Childcare
• Depression • Eating Disorders • Eldercare
• Family Conflict • Financial or Legal Concerns • Marital Difficulties
• Parenting Concerns • Problem Gambling • Relationship Problems
• Stress Management

The EAP Process
When you access the EAP, TELUS Health counselors listen and take action toward finding solutions. The next step may include meeting with a mental health counselor for up to three face-to-face visits, negotiating health insurance benefits, or referrals to community resources for legal and financial services.

Referrals and Resources
You can receive information and a listing of childcare and eldercare resources with confirmed vacancies meeting your specifications. If face-to-face mental health counseling sessions are required, TELUS Health counselors will refer you for counseling at a location that is convenient to your home or work. TELUS Health counselors can also refer you to self-help groups such as Alcoholics Anonymous or Gamblers Anonymous and community financial and legal resources for debt management.

Virtual Fitness
You have access to a virtual fitness platform through the EAP. LIFT session, one of the leading fitness providers, provides you with an easily accessible, effective and  affordable way to reach your fitness goals anytime, anywhere for better health and well-being. You can work out on your own with personalized programs and access coaches if you have questions, or choose to work under the live supervision of a coach online, in 1-1 personal or group sessions.

EAP Services Are Available to You Two Ways:
Phone: 866.451.5465
Online: www.niseap.com - Login: NISEAP | Password: EAP (Note: Password Is Case-Sensitive)

Access to Masters-Degreed Counselors 24-Hours a Day Through a Toll-Free Number
Up to three in-person assessment and counseling sessions.

• Legal Assistance: Counselors may refer you to a telephone and/or one in-person consultation with an attorney.

• Financial Assistance: Telephone consultation with a financial consultant to address questions on budgeting, taxes, and debt consolidation.

• Eldercare Assistance: Our specialists can help you locate eldercare options, such as residential care or in home care, provide support in dealing with the emotions of retirement, or legal aspects like estate planning. Use our website to find resources on retirement, from financial planning and calculators, to articles on coping with retirement stress, and filing your retirement days with meaningful activities.

• Childcare Assistance: Telephone consultation with a work-life professional to provide information, referrals, and resources related to childcare concerns.

• EAP Informational Flyer

• TELUS Health One app flyer

• LIFT session Fitness flyer