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Kiteman is ready to start his True/False Kahoot with the class, but he realizes that his computer is frozen! Using F.L.I.P., help Kiteman get unstuck.
First restart device.
Try to "force quit" by pressing Ctrl+Alt+Delete...
To reboot a frozen computer, press and hold down the power button until the computer turns off. Once the computer is off, wait a few seconds, then turn the computer back on and let it start as normal.
Look at lights and cables.
If the computer and projector are displaying the same image, all cables are connected correctly and securely. See if the computer can respond to anything by pressing the Caps Lock key on the keyboard and watching the Caps Lock LED (light) to see if it turns on and off. If nothing happens, the computer is dead locked and must be rebooted.
Investigate settings and alternate options.
If the Caps Lock can turn on and off, Windows is still working, but another program may not be responding and causing the computer to freeze. Press Ctrl+Alt+Delete to open the Windows Task Manager. If the Task Manager can open, highlight the program that is not responding and choose End Task, which should unfreeze the computer.
Put in Incident.
If the problem persists, go to LCPSGO and submit Incident via LANDesk Service Desk.
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