Monitor Settings Configuration

What are common errors in Monitor settings configurations? How can I fix them?

There are a few common errors in Monitor Settings Configuration that can potentially lead to an inability for Moderators to place emergency calls, a lack of email notifications for Monitor Events, and/or a lack of data visibility in the Monitor Dashboard. 

If you are notified that you have one of the following errors in configuration, take quick action to correct your settings to ensure Monitor works as intended and expected for all of your users. Open the link to view instructions on corrective action. 

Alerting Profile(s) Missing Phone Contacts

Invalid Phone Numbers In Phone Tree

Office Numbers Only in Phone Tree

Limited Safeguarding Contact without Additional Alerting Profile Assignment

Limited Safeguarding Contact Assigned to Default Alerting Profile