If one or more of your Alerting Profiles have been identified with a lack of contacts in the phone tree, this needs to be updated as soon as possible to ensure our Moderation Team is able to place emergency calls to the appropriate people. Have a Safeguarding contact follow these steps to update your alerting profiles:
1. Select "Edit" on an individual tenant/school in the Monitor Organizations page
2. Open the "Alerting Profiles" tab
3. Check each Alerting Profile for visible contacts in the phone tree
4. If there are no visible phone contacts, select "Edit Alerting Profile"
5. Add the contacts you wish to receive emergency calls in order of who to be called first to last. There must be at least one contact in each alerting profile's phone tree.
Ensure that your phone tree contacts can collectively be available for emergency calls at any given time that Monitor is active. To do so, ensure that your phone tree contacts notes show sufficient availability AND that the phone numbers listed are accessible during their call availability. If the contact notes of phone tree contacts show a gap in coverage for emergency calls, the Moderator will have to ignore the contact notes and call the phone tree contacts outside of their listed call availability.
Example: If Campus Admin are only available for school hours while District Admin are available outside of school hours, each Campus Admin's contact notes would state "Monday-Friday 7:30am-4:30pm" and each District Admin's contact notes would state "Monday-Friday 4:30pm-7:30am, Saturday-Sunday 24/7". All Campus Admin and District Admin will be listed in the phone tree in call order. If the contact is outside of their phone availability hours, they will be skipped in the phone tree.
Example: If only the Principal will receive emergency calls, they will be the only contact in the phone tree and have their contact note can be left blank or can state "24/7"
6. Repeat this process for each tenant/school in your Organizations page
If you have any difficulty making these adjustments yourself or prefer to walk through these steps with a Monitor Trainer, click here to schedule a Monitor Settings Check.
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