Scheduling with Patients

Are you having difficulty reaching your patient to schedule a visit? Please try the following tips and tricks that we have found to work on our end when trying to reach a patient for scheduling:

1. Time of day: Try calling the patient at different times of the day. If you call in the morning, also try in the evening 

2. Dialing 3 times in a row before leaving a voicemail

   • Some patients may have a hard time getting to the phone on your first call - give them time to get to it or patient may be hard of hearing and doesn’t hear the first call

   • Some patients may think that your call is a scam call and might not pick up right away 

3. Texting immediately after calling

4. Other disciplines: If you notice that another therapist is on the case and is completing visits, reach out to them to see the best way to reach the patient or if they can assist with scheduling on their next visit.

   • For Lifespan clinicians, their phone number should be located on the Patient Record

   • If the other discipline is from the agency, please add a Communication Note to EMR ASAP so that we can try to help