Lifespan Therapy App how-To

Logging in and Biometrics

To log in, simply enter your Email address and the password you created during sign up.

Password requirements were: 8 characters long, a capital letter, and a special character (IE *, &, ^, %,$, #, @)

It is recommended that you turn on biometrics (Face ID and/or fingerprint ID) as the system will naturally time out for HIPAA compliance purposes.  This will allow you to easily access the app throughout the day.

Notifications

When new messages or offers are received, you will receive push notifications, allowing you to quickly open the app and take a look. 

Please note: If you turn on "do not disturb" or focus settings on your phone, you will only receive push notifications if you have manually allowed them from your system settings for the Lifespan Therapy app.  

Requests

Either by clicking on push notifications received, or by clicking into the Offered section under Requests, you will be able to explore patients who currently require services.  

It is highly recommended that you read through the comments to ensure the patient is a good fit. 

Messages

At the bottom of the screen, you will see a Messages tab.  This page will display all messages received, sorted by patient.  At the top of each patient it will show their status (Offered, Active, Discharged, Cancelled). Unread messages will display a red badge with the number of unread messages.

The top of the screen allows you to filter by Unread messages.  If you would like to instead view all messages, uncheck this box.  

Messages are automatically sorted by timestamp, so newer messages will appear at the top while older messages will be at the bottom.  A sorting feature is available to the right if you would prefer to sort in a different manner.

Finally, a search box is available on the left of the screen, allowing you to quickly pull up a patient's message thread.  

Patient Tools: Messaging

Within each patient you can send messages.  This is a great place to:

• Ask questions that allow you to decide if the patient is a good fit or not

• Respond to questions the team has forwarded from the agency or another clinician

• Sharing updates that you will be documenting on the patient's record momentarily

Patient Tools: Mapping

Built-in map features will allow you to decide if a patient is a good fit based on location.  You can use the zoom in/zoom out buttons or pinch to zoom.  

Patient Tools: Calling

Also located on the patient page will be their phone number, which you can click to dial from your phone app.  If there are available secondary numbers, these will also be listed.

Patient Tools: Directions

When it's time to visit a patient, simply click their address and open up directions in your favorite mapping app, such as Google or Apple maps.  

More: Sending Files

Located under the More menu is a page for Uploading Documents.  Here you can upload credentials, consents, or signatures.  

Add a document title and either choose the file or take a picture in the moment.  Now you can press 'Send' and the file will be securely sent to the correct department. 

More: Set Availability

Located under the More menu is a page for updating your availability.  Because this only pops up once when you first open the app,  but you may later have openings or other changes in your schedule, you can access this at any time through this menu.

As usual, just update the days you are available with:

0 - no availability

1-2 - a couple of openings

3+ - many openings

This will ensure you are receiving messages for patients in your area.  

OOT - Out Of Town 

For extended leaves such as:

• Going out of town

• Recovering from illness or injury

• Taking a break from home health

• Maternity leave

The “out of town” option on the app allows you to set a leave period.

You will not receive offers  during the time specified.

More: Define Coverage

Need to make small modifications to your coverage? Simply click on the More menu and visit the Define Coverage page. Here you will be able to add or remove by zipcode.

More: Manage Counties

Also located under the Define Coverage page, which is accessible via the More menu, is the Manage Counties button.  

On this page you can add or remove counties.  This is great if you are moving or covering in between an area (such as Los Angeles and Orange or San Bernardino and Riverside). 

More: Contact Us

Contact different departments at Lifespan quickly via Email or phone.

Located under the More menu is the Contact Us page which has a list of departments along with the direct Email and phone (with extension) for the department.

Not sure who to call? No worries, simply send a message to General Assistance. 

Accepting Offers

To accept an offer, simply:

1. Visit the patient Details page

2. Choose the date you will be scheduling the patient for 

3. Click I'm Interested

Please note that the date you choose is provided to the agency, so it should be a legitimate date.  

More information on completing delay orders if the patient chooses a different date can be found under EMR How-to

Rejecting Offers

Sometimes even if a case is within your coverage area, it just doesn't work.  Maybe this is due to a special request that the patient has or where your current caseload is situated.  Regardless, feel free to select the Reject button to indicate to the team that this case isn't a good fit.

If you would like to provide additional information to the team, you can still visit the Messages tab to share why you rejected the case.  This is great information for the team to find you better matches in the future. 

Re-opening Rejecting Offers

If additional information or changes in your schedule result in you reconsidering a previously rejected patient, no worries.  Rejected patients will remain available in the Offered tab until they are accepted by someone else or cancelled.  This typically occurs within 24 hours.  

To accept a patient that has been previously rejected, simply click on the Details tab, choose the soonest date that you can see the patient, and click "I'm Interested"

Opening EMR

While TherapySync EMR is just a webpage, and thus can be accessed by visiting lifespanptservices.com from any web browser, there is a quick link built into the Lifespan Therapy app so that you can quickly access the system from your mobile device. 

Case Sent Email

When a patient is accepted you will receive an Email "receipt" with additional information.  This information will also be available on the patient record,  but provides you with a quick way to access agency notes and paperwork such as:

• NOMNCs (Notice of Medicare Non-Coverage, completed immediately prior to the DC OASIS)

• Consent forms (completed for SOCs)

• Orientation booklets specific to an agency

Marking an Evaluation as completed

Once you have seen a patient for their evaluation, you can mark the case as "Eval Complete" to signal to any assistants or other involved parties that the patient has been seen.

This will move to the patient to the "Active" bucket on your Requests page. 

Please note that this is not a replacement for timely submission of documentation, so it is important that you also submit your notes for the processing of authorization and provision of the care plan.