Consumer Rights

We recommend that ASEAN member states:

1. Uphold the legitimate needs of consumers. This includes access to essential needs2 such as food and energy, and protection from harm.

2. Make sustainable and healthy choices more accessible and affordable for all, shifting the onus of responsibility away from individuals.

3. Ensure consumer voices are heard at all levels of governance, as well as by businesses, with a focus on including and protecting vulnerable and low-income consumers.

4. Recognise that pathways to a sustainable lifestyle vary across contexts. A one-shoe-fits-all approach may not be feasible as local priorities and challenges shape unique approaches.

Thematic Group Organisations

1. Federation of Malaysia Consumer Associations (FOMCA)

2. Consumer Association of Penang (CAP)

3. Consumer Research and Resource Centre (CRRC)

4. Education and Research Association for Consumers Malaysia (ERA Consumer)

5. Malaysian Association of Standards Users (Standards Users)

6. National Consumer Complaints Centre (NCCC)

7. Selangor Consumers Association (SCA)

8. Consumer Advocacy and Protection Agency (LAPK)

9. Yogyakarta Consumer Institute (YCI)

10. Yayasan Lembaga Konsumen Indonesia (YLKI)

11. Aliansi Lembaga Perlindungan Konsumen Listrik Nasional (Alperklinas)

12. Cambodian Institute for Research and Rural Development (CIRD)

13. Sustainable Agriculture & Environment Development Association (SAEDA)

14. Myanmar Consumers Union (MCU)

15. Laban Konsyumer Philippines

16. SUKI, Philippines

17. Consumer Association of Singapore (CASE)

18. Foundation For Consumers Thailand (FFC)

19. Thailand Consumers Council (TCC)

20. East Timor Consumer Protection - TANE Konsumidor

21. Vietnam Standards and Quality Association (VINASTAQ)

22. Vietnam Consumer Protection Association (VICOPRO)

23. Asian Solidarity Economy Council

For further details regarding this thematic cluster, kindly direct your inquiries to:

Name: Dato' Indrani (FOMCA)

Email: indrani@eraconsumer.org