Embedded Files
User Guide
User Guide
The International Assistant (IA) provides users with easier access to your policy information especially in generating Guarantee Letters (GL).
For your convenience, we’ve provided a comprehensive guide on downloading and using the IA Mobile Application. Please click here.
Should you can't get the application through your Apps Store, please find the alternative way to sign-up and log-in here or visit the webpage directly here.
SIGning UP
SIGning UP
Click on the "Sign-up" Button at the bottom
ACCOUNT REGISTRATION
ACCOUNT REGISTRATION
Key in the required information.
Student Full Name (Last Name + First Name)
Student ID (Please request it from Admission Office)
Email & Phone Number
Click “REGISTER”
User default password is 123456
Please change your password after login
signING in
signING in
Key in the required information.
Email address
User default password is 123456
Click “SIGN IN”
DASHBOARD
DASHBOARD
This is the main Dashboard Screen. You can click on the E-Card to access the extended menu
Payor Screen
Payor Screen
This is the Payor Screen with the clickable options & you will be able to see your Policy Information and E-Card.
transaction
transaction
This will show claims made during a particular visit.
plan benifit
plan benifit
This explains the benefit listing for the member
panel
panel
Type in the hospital/clinic name, area or address if you know or select the State and click “SEARCH”.
guarantee letter
guarantee letter
This is the Request GL Screen where you will be able to select from your panel providers and specialist doctors in the hospital along with the intended date of visit.
Once you click “SEND” an IA representative will receive a notification and contact you to verify details before proceeding to begin the process of issuing the GL.
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