Recruitment
Recruitment
All the information you need on effective recruitment within Kew Green Hotels is available on the Talent Resourcing Toolkit here.
The site contains information on:
The Recruitment Process
Candidate Sourcing
Advertising
Assessment and Selection
Agency and Casuals
Hiring and On Boarding
While the information below is a good introduction to the process, it is strongly recommended that you take some time really digesting the information on the Resourcing Toolkit, particularly if you are a new manager or have not had to recruit in a while.
Free online Recruitment and Selection Training For Managers can be found here.
Why do we need a guide for recruiting, how hard can it be? You just get some CVs, phone people, ask them some questions then hire someone... right?
WRONG!
Aside from ensuring we are sourcing the best candidates and offering an exceptional candidate experience, there are the legal bits to consider.
GDPR
When applying for a job, candidates send us a lot of data we have a legal obligation to protect, use and store correctly. More information on that here.
Avoiding Illegal Interview Questions
When interviewing, it is illegal to ask questions which could be discriminatory. It is important to be aware of how to get the information you need without using illegal questions. For example, "Are you a UK Citizen?" may seem relevant, but could be construed as racial discrimination. You should instead ask "Are you legally entitled to work in the UK".
Interview templates are available on the Resourcing Toolkit here.
Categories where you must be careful include:
Race
Age
Sexuality
Gender
Religion
Disability
Criminal Convictions
Lifestyle Choices
Memberships or Affiliations
Learn more about questions to avoid and better ways to find the information you need below.
Place of Birth, Ethnicity or Religion
Steer clear completely of any questions regarding a candidate’s birthplace, background or religious affiliation. If an applicant has an unusual name, don’t ask about its origin, as the answer could possibly be grounds for discrimination.
While it is legal to ask about ethnic background on application forms, this is for monitoring purposes only and usually anonymous, and should never be brought up in an interview.
You may want to ask about religious practices to find out about any scheduling conflicts around weekends or religious holidays, but you should never ask a candidate about their beliefs. Instead, simply confirm they are able to work when they will be required to.
Don’t ask: What country are you from? Where were you born?
Do ask: Are you eligible to work in the UK?
Don’t ask: What is your native language?
Do ask: This job requires someone who speaks more than one language. What languages are you fluent in?
Don’t ask: What religion do you practice? Which religious holidays do you observe?
Do ask: Can you work in the days/schedule required for this role?
Marital Status, Children or Sexual Preference
Asking questions about someone’s children is usually just making conversation, but not appropriate in an interview setting. You cannot ask a candidate if they are planning a family, if they are pregnant or about their childcare arrangements.
This also applies to questions about marital status, which could be grounds for discrimination, as some employers may believe that married employees are more stable, or single people may have more time to devote to the job.
Any mention of an applicant’s sexual preference should also obviously be avoided.
Don’t ask: Do you have or plan to have children?
Do ask: Are you available to work overtime on occasion? Can you travel?
Don’t ask: How many children do you have? Do you have childcare arrangements in place if we need you to work out of hours?
Do ask: This job may require some overtime work on short notice. Is this a problem for you? What days/hours are you available to work
Don’t ask: Is this your maiden name?
Do ask: Are any of your references or qualifications under another name?
Don’t ask: If you went on maternity leave, would you come back to work afterwards?
Do ask: What are your long term career goals?
Gender or Age
Steer clear of any questions that reference a candidate’s age or gender. You should certainly ask about their ability to handle the challenges of the role, but never imply that their gender or age may affect this.
The only question regarding age which is acceptable is to establish whether they are of the minimum age required for the role.
Don’t ask: How do you feel about managing men/women?
Do ask: Tell me about your previous experience of managing staff.
Don’t ask: How old are you?
Do ask: Are you over the age of 18?
Don’t ask: How much longer do you plan to work before you retire?
Do ask: What are your long term career goals?
Location
It is very common in interviews to ask about commuting distances and times, to make sure the candidate will be able to get to work on time. However, this can be difficult to judge, as how far people are willing to commute varies wildly. Some employees are willing to travel for over an hour, while others think 20 minutes is too long.
In addition, asking someone about where they live could create discrimination issues if it is in a neighbourhood heavily populated by a specific ethnic group or social class.
Don’t ask: How far would your commute be?
Do ask: Are you able to start work at 9am?
Disability or Illness
Interviewers should be careful around any questions related to illness. Asking a candidate to explain any gaps in their CV due to long term sick leave is acceptable, but asking directly if they have any health conditions is not.
Questioning a person over a disability and whether or not it would affect their ability to do the job is grounds for disability discrimination.
Don’t ask: How many sick days did you take last year?
Do ask: How many unscheduled days of work did you miss last year?
Lifestyle Choices
An employer cannot ask an interviewee whether they smoke or how much alcohol they consume. While an employer can set rules for professional conduct and substance use at work, what an employee does in their own time should have no bearing on whether they are suitable for the job.
While you can ask about criminal records on an application form, it’s generally not a good idea to bring it up at interview. Likewise, while some roles require a DBS check, you cannot discuss the findings in a job interview.
Questions about political affiliations or group memberships should not be asked during interviews, unless they are relevant to the role in question. Although you might want to find out if they are involved in any activities that may have an impact on their time commitments, it is better to simply ask if they are able to commit to the role.
Don’t ask: Do you belong to any clubs or organisations?
Do ask: Are you a member of any professional group that’s relevant to this role?
Don’t ask: Are you a member of the Territorial Army/Special Constabulary/Other Volunteer Force?
Do ask: Do you have any upcoming commitments that would require extensive time away from work?
Height or weight
Questions about a candidate’s weight or height are also best avoided unless there are certain minimum or maximum requirements required for the role.
Don’t ask: How tall are you?
Do ask: Are you able to reach items on a shelf that’s five feet tall?
Don’t ask: How much do you weigh?
Do ask: Are you able to lift boxes weighing up to 50 pounds?
There is every possibility your candidate may bring up information such as their age or how many children they have. Although this information is being volunteered, it’s important to steer the conversation away rather than ask follow up questions that may direct them towards offering more information.