Smart Tourism Toolkit for
crowd monitoring solutions

The commonality between SMEs in cultural tourism and those that organize congresses and other events is that they have to monitor the occupation of the space where their activity takes place, either to ensure a better space management of attendees (e.g. to forward crowds to areas with lower occupancy), for security reasons (e.g. to avoid tampering with exposed objects in a museum space), health reasons (e.g. to avoid exceeding the maximum density of people allowed by health authorities in an event space to prevent contagion in times of pandemic), or simply because of workforce management considerations (e.g. to calculate the expected time for evacuating a concert arena to allow cleaning teams to proceed). An STT to monitor crowding levels in real-time and/or estimate the outflow period is, therefore, an innovative tool for optimizing the delivery and quality of the service provided by the aforementioned SME tourism operators.