eT4L and management tools – https://education.nsw.gov.au/technology/how-to-guides/et4l-and-management-tools
IT Service Management (service portal) – https://servicemanagement.det.nsw.edu.au/kinetic/DisplayPage?name=Identify_Client&form=SelfService
eT4L and management tools - https://education.nsw.gov.au/technology/how-to-guides/et4l-and-management-tools
An Azure Virtual Desktop (AVD) enables you to connect to the department's network remotely and securely when working from home.
https://education.nsw.gov.au/technology/how-to-guides/self-help/azure-virtual-desktop
Changing the view size of Outlook's emails:
Protect yourself from cyber attacks
Always be alert to suspicious emails
Cyber attacks are often initiated via a phishing email, aimed at enticing you to click on a malicious link or attachment, or enter your login credentials into a fake website.
Phishing emails are often designed to look like they have been sent by a colleague, friend or legitimate company. Falling for them may help criminals gain access to our systems.
Remember, if an email looks suspicious:
check the sender’s full email address
hover over hyperlinks to check the web address
on a mobile phone, touch and hold the hyperlink to check the web address in the dialogue box, or wait until you can access a computer
don’t click on any suspicious links or attachments
forward the email to our cyber security team at abuse@det.nsw.edu.au
delete the email.
If you feel you have been tricked by a phishing email, log a call immediately with EDConnect on 1300 32 32 32 and choose option 5 for IT support.
EDConnect Online gives you more ways to get the support you need! All DoE staff are able to log a ticket and there are now multiple ways to get in touch. You can still get help via a phone call on 1300 32 32 32, as well as the EDConnect Online form, but did you know you can Book a call for a time that suits you or use the live chat function?
EDConnect Online has recently updated some of the forms to help get you support faster! These include:
Print management
Hardware support
Warranty repairs
Network connectivity issues
Software support
Try to search with key words rather than sentences, for example, group tag, wifi, warranty.
You can also request an update on your ticket by going into the Requests section, finding your ticket and posting a message directly to the support officer who is assigned your ticket.
Adding a link to Essentials on the staff portal.
Schools across NSW with newer WiFi installations that are built to department network standard NS2018 or newer, have access to a new wireless service! DOE-Guest is a new guest network for visitors that can be added to your school's WiFi. This allows visitors to the school to join their device to the school's wireless service, to gain access to the internet for the day, without the need for a department user account! When the visitor connects to the doe-guest SSID, they'll be automatically directed to a captive portal. They'll need to type in the email address of a staff member at the school and submit their request. That staff member needs to then check their email, then confirm the access for the visitor as a sponsored guest. Student-level internet filtering is automatically applied to their access, which lasts for 12 hours. If your school has NS2018 or newer WiFi, you can now log an EDConnect ticket to request Guest Access be added to the school's WiFi service!
Library kiosk username/passwords
Circulation:
Username/password - OPAC:srv3846Circulation/GreyMacaw5
Username/password: BraveWhiteEmu115
Instructions on how to setup these machines can be found in the Oliver help files - Search for Workstation and it will bring up the correct documents.
I haven't tested this yet but have put on all computers.
Transfer to and from computer. Back-up photos & videos from iPad to computer and send photos & videos from computer to iPad.
Features: Transfer and backup your photos & videos from iPhone, iPad or iPod touch to your Windows PC. Photos & Videos are transferred in full resolution with all metadata intact. Send photos & videos from your Windows PC directly over the local Wi-Fi network to your iPhone, iPad or iPod touch. Received photos & videos are imported directly into the Camera Roll or an album you defined.Transfer photos/videos over Wi-Fi, no cables or extra in-app purchases required.
NSW Fonts can be added via UDM by the Computer Coordinator (Pam) or teachers can do this directly.
ipads can be used as OPAC terminals. Problems have occurred when using ipads if they are too old and cannot authenticate to the department's access procedures.
Below are your school's login and instructions for setting up an OPAC/enquiry terminal on a desktop computer or laptop.
Service Account: Srv3846OPAC Password: BraveWhiteEmu115
If using an iPad, turn the iPad on and go directly to the OPAC link/URL...
OPAC Link: https://oliver-3.library.det.nsw.edu.au/4/OpacLogin?corporation=3846&sso=false&noLogin=True
Tap the Share icon (the square with an arrow pointing out of it) at the top of the screen.
Scroll through the list of actions and click 'Add to Home Screen'.