iPad troubleshooting

Staff have reported difficulty with students using school-managed iPads. Working with a class, I have identified the following issues that may cause students to have probelms.

• Wifi not set for DETNSW. 

• Students not using the NSW Government Waratah icon to log into EdgePortal.

• Students attempting to use their full email to log into EdgePortal. Must login with username only.

• Students from a previous lesson not logging out from the NSW Government Waratah EdgePortal.

• Students from a previous lesson creating and saving a user profile in the Chrome browser.

• Students attempting to use the Google application before the EdgePortal login.

Recommendations

• Use Private or Incognito mode. This will prevent student details being saved on the iPad.

End of the lesson

• Open NSW Government Waratah icon to log out from EdgePortal, otherwise EdgePortal remains logged in for 12 hours  

• Double-tap Home to close all browser tabs and swipe up to close all apps.

Watch out for

• Students from previous lessons leaving tabs open. Close open tabs.

• Students from previous lessons saving Photos. Delete photos AND empty Recently Deleted.

• Students from previous lessons not logging out of EdgePortal. Tap Log Out AND close browser.

• Students from previous lessons creating user profiles in browsers. Delete.

• Students connecting to wifi other than DETNSW. Tap on Forget to remove.

• Students from previous lessons setting daily alarms or countdown timers. Delete timers and alarms.