Access Incident IQ by selecting the icon from within ClassLink. Incident IQ will open to a Dashboard view. 

Select the "+ New Ticket" button.

NOTE: Depending on your role and/or permissions in Incident IQ, you may have access to a "+ New Event" button. Please do not use that button without additional training as you may create events that will not receive the requested services.

Select the "Event Reservations" button.

This will load the Event Details page.

Enter the event name and type.

Enter the estimated number of attendees and the setup and breakdown times in minutes.

Choose the date and time of the event.

Once you have entered the information, click "Continue"

The next page is the location and room selector. The system will automatically default to your location, but you can see all available rooms by clearing the location filter.

There are also options for filtering by room type (i.e., gymnasium, band hall, cafeteria, classroom, etc.).

The search field is an effective way of finding a specific room.

It is possible to select multiple rooms at the same time, even if the rooms are located on separate campuses.

In this example, we have cleared the location filter and searched for the IDEA Hub Training Labs.

Click "Continue".

Next you will be taken to the calendar view. This shows you other events scheduled in that room during that same day and week. 

It is possible to move the event on the screen by clicking and dragging the event to another day and/or time.

If you leave the date time and time blank on the very first Event Details page, you will use this screen to select the time and date of the event.

Scroll down and click "Continue".

The Services Selection screen will load.

On this screen, you will select the services required for the event. Be sure to select only the services you require. 

The first selection is a multi-select box and will allow you to select a Projector/Interactive Flat Panel, Microphone, both, or None.

The remainder of the services are simple sliders that are defaulted to the "no" position. 

There is a comment field at the very bottom that allows you to enter additional information, requests, etc. It is important to be as specific as possible in this field. This allows the various teams responsible for providing the services to be as efficient as possible to ensure that you have a successful event.

There are two "special" sliders directly above the additional information comment field. These fields allow you to indicate specific instructions not covered by the other services requests. One slider will open communication with the Maintenance Department and the other with the Technology Department.

Even if you do not select either of the "special" sliders, you can enter additional information in the box and it will added to every work order generated for this event. This is especially helpful in communicating your needs to the team members that will be providing services to your event.

When you have ensured that you have selected the required services, click "Submit" and the summary page will load.

The event will enter a "Pending Approval" status. 

Authorized approvers will receive an email allowing them to either Approve or Deny the event request. Once the event has been Approved or Denied, you will receive an email indicating which was selected.

Once approved and depending on when the event is scheduled, work orders will begin to be automatically generated based on the services you selected. Work orders are automatically generated during the early morning hours every day and you will receive notification that the work order was created.