Cliq Cards

Cliq Cards FAQs

What is a Cliq Card?

The Cliq Card is like a pre paid debit card (not a credit card). Your pay will be loaded onto the card each pay day, giving you immediate access to the money. Each pay cycle, your pay will be loaded onto the same card.

Can I use my Cliq Card right away?

Once your Director has confirmed that pay has been loaded onto your assigned Cliq Card, you are good to begin using it. The PIN is the last 4-digits of your phone number. You do not need to activate the card or create a new account. 

Typically when we setup a new employee with a click card we send a new temporary password email. Click the link in that email, and you will be brought to a page that asks you to create a new password. On that page you will see your Username (please screenshot or save that for future reference). Once you create your password, you will be able to login to https://cardsbycliq.com/ using the Username and Password. There you can see how much money is on your card, you can change your PIN, etc. 

How do I manage the Cliq Card?

You can access your account using the free Cliq Mobile App. You can use this to view your balance, view your transaction history, find in-network ATMs, send money to another card, change your PIN, dispute fraudulent transactions and send money to your bank account. 

Alternatively, you can go online to https://cardsbycliq.com/ to access your information. 

Note: Hold off on checking your account balance at an ATM as you may be charged a fee to do so.

What do I do if I have a question or issue regarding my Cliq Card?

We recommend you reach out to Cliq Customer Service if you have any issues with your Cliq Card: (833) 947-1701 or contact hr@changesummer.org. 

When do I use my pin?

Your PIN (Personal Identification Number) is required when withdrawing funds from an ATM or when making a “PIN debit” purchase. Your PIN automatically sets as the last 4-digits of your phone number unless you change it. We recommend bypassing the PIN at a terminal to avoid the $.50 PIN fee. 

Are there fees associated with Cliq Card?

Yes, some businesses, ATMs and banks will charge a fee to use a Cliq Card. Please check the fee schedule and transaction limits by following this link.

Can I use the Cliq Card to make a purchase?

Yes, you may use your Cliq Card everywhere VisaDebit cards are accepted. When making a purchase at a store, avoid fees by selecting the Credit option when prompted at the register.

Can I get cash back at a store?

Yes. You can get ‘Cash Back’ from a PIN debit transaction at participating merchants.

Can I take out cash at an ATM?

Yes. It is best to use MoneyPass ATMs to withdraw cash without a surcharge. To find your closest in-network ATM, use the Cliq Mobile App or go to moneypass.com. 

Can I get a Cash Advance?

Withdraw all or any portion of your funds at any participating Visamember bank by requesting a ‘Cash Advance’ from your card for a specific amount directly from the teller. You can receive one over-the-counter ‘Cash Advance’ every seven days at no cost. Please note some banks may charge additional fees.

Can I use Cliq Cards with Venmo and Zelle?

The Cliq Cards can be used for Venmo if you upgrade your account to Payroll Plus. Please contact Cliq to learn more about this feature. Zelle cannot be used at all with Cliq Cards.

What happens if your card is lost or stolen?

Call Cliq customer service immediately to report the lost or stolen card. Go to the camp director and request a replacement card. Your funds can be transferred to the replacement card. If after hours you can block your card via the IVR or online.

Are my funds protected? 

Yes, your funds are protected by the VisaZero Liability Policy. Immediately call the Customer Service number on the back of your card if you feel your card has been compromised.

What do I do when I leave the country?

You can use your card abroad anywhere Mastercard cards are accepted. Or, you can spend or withdraw your money before leaving the US. The USA PATRIOT Act prohibits Cliq® from allowing transactions in certain countries. For a list of countries this applies to, please call Customer Service.

How do I transfer my balance to an international bank account?

Card to Bank account transfers can only be done to a domestic bank. International bank account transfers are not permitted. For other available options, please contact Customer Service.