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Misunderstandings and Conflict
Misunderstandings and Conflict
Often in a workplace when working with others there are misunderstandings and conflicts that occur.
Watch the video 'Assertive vs. Aggressive' and complete the task.
Task
Task
Outline the differences between being aggressive and assertive.
Discuss how passive is the the opposite to both of these.
Identify different circumstances when being passive, aggressive or assertive may be required in an entertainment industry workplace.
Outline some causes of misunderstandings and conflict when working with others and in the delivery of service?
Discuss how conflict can have a positive or negative experience?
Conflict Management
Conflict Management
Individual workplaces will have policy and procedures regarding the management of conflict. As an individual employee it is important to follow such policies and be aware of your own personal approach to management and resolution of conflict.
Individual workplaces will have policy and procedures regarding the management of conflict. As an individual employee it is important to follow such policies and be aware of your own personal approach to management and resolution of conflict.
Watch the video 'Conflict resolution' for a brief outline of an approach to conflict resolution.
Task
Task
Outline the effective steps to conflict resolution in the workplace.
Research and define the different techniques to conflict management, including problem-solving, negotiation and mediation.
When it is appropriate to seek assistance when misunderstanding or conflict arises?
Whose assistance should be sought when conflict escalates?
Workplace Policies and Procedures Regarding Management of Conflict
Workplace Policies and Procedures Regarding Management of Conflict
The employer has a responsibility to develop and implement workplace conflict policies and procedures and to create and manage conflict-resolution programs. This may include such things as step-by-step processes to resolve conflict and facilitated mediation procedures.
As an employee, you should ensure that you are aware of these policies and procedures and that you follow them when the need arises.
Scenario
Scenario
In a small group, think of one example where conflict may arise in the entertainment industry. Prepare a 1-minute performance outlining this example. The first time you perform it you will explore a negative apporach to resolution and the second time you perform, you will show the correct way to engage in conflict resolution.
Discussion: How would you have responded to each of these situations? What sort of strategies might you employ in the future?
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