How to Process Complaints & Returns? 

The return request should be reported within 14 days of receipt of the goods without giving any reason.

If any parts are missing, please check the assembly manual and provide the code of the missing element.

If the packaging shows damage, you should check all items with the driver. Do not accept damaged items.

In case of quality issues, please send photos of the product and boxes (with visible serial numbers). Provide a clear damage description.

Any damage resulting from wear and tear, ageing or improper handling shall be excluded from the warranty. Minor damages are defined as any damages not noticeable with a bare eye in natural lighting conditions from the distance of 3 meters standing diagonally to a damaged product. In case of minor damages, any claims against the Seller are unfounded. The warranty shall expire if the goods have been processed or altered despite recognisable defects. Our furniture is intended solely for private, personal and non-commercial use. The guarantee does not cover any damages resulting from any kind of commercial application. 

Our products have a 2-year warranty. The guarantee period commences on the day of delivery. The warranty expires if the whirlpool or bath is not installed by an authorized and qualified specialist. The work report should be presented on request.

Products with visible signs of usage & products without original packaging can not be returned