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We're doing our best to make sure that our influencers are happy with all the products they receive, but accidents do happen.
If you would like to report an issue, please use the form below.
If you would like to find out more about the type of information you should mention, please see the guidelines below:
Right to Return
The return request should be reported within 14 days of receipt of the goods without giving any reason.
Missing Parts
If any parts are missing, please check the assembly manual and provide the code of the missing element
Transportation Damage
If the packaging shows damage, you should check all items with the driver. Do not accept damaged items.
Quality Issues
In case of quality issues, please send photos of the product and boxes (with visible serial numbers). Provide a clear damage description.
Wear & Tear
Any damage resulting from wear and tear, ageing or improper handling shall be excluded from the warranty. Minor damages are defined as any damages not noticeable with a bare eye in natural lighting conditions from the distance of 3 meters standing diagonally to a damaged product. In case of minor damages, any claims against the Seller are unfounded. The warranty shall expire if the goods have been processed or altered despite recognisable defects. Our furniture is intended solely for private, personal and non-commercial use. The guarantee does not cover any damages resulting from any kind of commercial application.
Warranty
Our products have a 2-year warranty. The guarantee period commences on the day of delivery. The warranty expires if the whirlpool or bath is not installed by an authorized and qualified specialist. The work report should be presented on request.
Exclusions
Products with visible signs of usage & products without original packaging can not be returned
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