Ask for Help

There are four main ways for accessing help from the Technology team.

  1. Self Service: You can access help by visiting the How-To pages of this site. The most frequently asked questions are answered here in a DIY format.
  2. Phone: If you cannot find the answer you are looking for in the How-To pages, call the Help Desk at ext. 8080. Please plan on spending 5-10 minutes with the technician record and troubleshoot your problem.
  3. Email: If you have access to email, you can request a call-back from the Technician by sending an email to helpdesk@tukwila.wednet.edu. Please be sure to include your name, phone, and a short description of the problem you are experiencing. Email requests are checked daily.
  4. Web Help Desk: https://helpdesk.tukwila.wednet.edu If you find that we do not have an answer to a simple question, or the dilemma is something a little more serious like failing hardware, please submit a ticket through our ticketing system as soon as possible so that we can get you queued up for repair/resolution. Our staff works hard to properly dispatch the proper personnel for the job, so try to be descriptive in your problem type and please also include any affected district assets by including them using their five digit asset tag code. Occasionally, using your failing hardware to submit a ticket about your failing hardware is inherently difficult.

We strive to do our best but there are times when we fail to meet your expectations. If we didn't provide you with the best service possible, please escalate your help request to:

  1. Technician: As soon as you submit your ticket in the system, you should get a confirmation email. You can check the status of your ticket or send your technician notes if they ask you questions by logging in to WebHelpDesk. Alternatively, you can communicate with us by simply replying to the email confirmation message. You can also contact them directly over the phone, but it is quite helpful to add any additional information that will help us better serve you by adding it into the ticket.
  2. Manager: If you feel that your resolution is taking above and beyond the recommended times listed, feel free to email or call the Manager of Technology, Hsian Yu Kuo (x8083). Please include your ticket number and he will work with you to determine what the delay is and make every effort to have you back up and running as soon as possible.
  3. Director: If you have contacted the Director of Technology Services and are still not satisfied with the resolution options, please escalate the issue further to the Executive Director of Data and Technology Services: Jeff Baker (x8070).