Chromebook Repairs

Elementary Schools & Foster High School

To initiate a repair on a Chromebook, please:

1. First create a Helpdesk ticket describing what occurred or what isn't working.
2. Print the Helpdesk ticket, fold in half, and tape it to the broken Chromebook.
3. Once the ticket has been created, the Tech Services team will receive that ticket and dispatch a repair sleeve to you via interoffice mail.
4. Place the broken Chromebook, its ticket, in the repair sleeve and return to Technology via interoffice mail.
5. Technology will receive the device, diagnose the issue, order parts, and begin the repair process. This may take up to 5-10 business days.
6. When the repair is complete, we will return the device to you in the repair sleeve via interoffice mail.
7. Return the empty repair sleeve to Tech via interoffice mail.

At Showalter Middle School:

1. The student reports a problem to their 6th period teacher. Before creating a helpdesk ticket, the student and teacher should try:
   • Power off the Chromebook by pressing and holding the power button for 5 seconds. Power on the Chromebook.
   • Visit the Chromebook Help Site to troubleshoot common issues.
2. The 6th period teacher creates a Helpdesk ticket describing what occurred or what isn't working.
3. The 6th period teacher prints the Helpdesk ticket, folds in half, and tapes it to the broken Chromebook.
4. The 6th period teacher places the Chromebook and the repair ticket in the student's case and sends it to Technology via interoffice mail.
5. Technology Services will receive the device, diagnose the issue, order parts, and begin the repair process. This may take up to 5-10 business days.
6. When the repair is complete, Tech Services will return the device and its case to the 6th period teacher via interoffice mail.