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We are customer focused.
Technology exists to serve our customers--students, teachers, staff, parents, board, and community members. We strive to understand current and anticipate future collective TSD needs. We meet and exceed our customer’s requirements and expectations.
- We actively research the needs and expectations of our customers.
- We ensure that the objectives of Technology are aligned to the needs of our customers.
- We clearly and consistently communicate the needs of our customers in the work of Technology.
- We measure customer satisfaction and act on the results.
- We systematically and carefully manage relationships with our customers.
- We ensure a balanced approach to satisfying the needs of our customers and the needs of our team.
Information Technology Staff
Jeff Baker
Executive Director of Data and Technology
(206) 901-8081
Jason Wilke
Administrative Assistant to Data and Technology
(206) 901-8081
Hsian-Yu Kuo
Director of Information Technology and Network & Server Administrator
(206) 901-8083
High-level network and systems support; managing the digital communications and services infrastructure.
Pam Brundage
IT Specialist I
(206) 901-8088
Copier/Printer support and training. Toner status monitoring and ordering.
Albert (Eric) Estorga
IT Specialist II
(206) 901-8081
Telephone support in troubleshooting computer hardware, service requests, software questions, and troubleshooting issues for all district employees.
Kelly Sullivan
Network Systems Technician
(206)901-8086
Field support technician for students and employees; deploys and repairs computer hardware, deploys and configures software, maintains telephone and alarm systems, and systems security.
Instructional Technology Staff
Theren Hayes
Instructional Technology Specialist
(206) 901-8085
We are people.
People are the heart of Tukwila School District and the Information Technology team. Team members are fully involved and we capitalize on our strengths to further our mission of serving students, teachers, staff, parents, board and community members.
- Team members understand the importance of their contribution and their role within IT.
- Team members identify constraints to their performance.
- Team members accept ownership of problems and their responsibility in solving them.
- Team members evaluate their own performance against their personal goals and objectives.
- Team members actively seek opportunities to enhance their competence, knowledge, and experience.
- Team members freely share their knowledge and experience.
- Team members openly discuss problems and issues.
We are process-driven.
A desired result is achieved more efficiently when Information Technology’s activities and related resources are managed as a process.
- We systematically define the activities necessary to obtain a desired result.
- We establish clear responsibility and accountability for managing key activities.
- We analyze and measure the capability of key activities.
- We identify the interfaces of key activities within and between the functions of the Information Technology Team.
- We focus on the factors--such as resources, methods, and materials--that will improve Information Technology’s key activities.
- We evaluate risk, consequence, and impact of activities on students, teachers, staff, and community.
We use facts.
Effective decisions are based on the analysis of data and information.
- We ensure that data and information are sufficiently accurate and reliable.
- We make data accessible to those who need it.
- We analyze data and information using valid methods.
- We make decisions and take action based on factual analysis, balanced with experience and intuition.
We seek self-improvement.
Continual improvement of Information Technology’s overall performance is a permanent and shared responsibility.
- We employ a consistent approach to continual improvement of the Information Technology’s performance.
- We provide people with training in the methods and tools of continual improvement.
- We make continual improvement of products, processes and systems an objective for every individual in the organization.
- We establish goals to guide, and measures to track, continual improvement.
- We recognize, acknowledge, and celebrate our improvements.
We are leaders.
Leaders in Information Technology establish a unity of purpose and direction. We create and maintain the internal environment in which every team member becomes fully involved in achieving Tukwila School District’s objectives.
- Leaders consider the needs of all interested parties; including students, teachers, staff, team members, and our community.
- Leaders establish a clear vision of Information Technology’s future as it relates to TSD Strategic Plan.
- Leaders establish challenging goals and targets.
- Leaders create and sustain shared values, fairness and ethical role models at all levels of Technology.
- Leaders establish trust and eliminate fear.
- Leaders provide team members with required resources, training, and the freedom to act with responsibility and accountability.
- Leaders inspire, encourage, and recognize team member’s contributions.
We apply systems.
Leaders recognize that identifying, understanding, and managing interrelated processes as a system contributes to Technology’s effectiveness and efficiency in achieving our objectives.
- Leaders structure a system to achieve Information Technology’s objectives in the most effective and efficient way.
- Leaders understand the interdependencies between the processes of the system.
- Leaders structure approaches that harmonize and integrate processes.
- Leaders provide a better understanding of the roles and responsibilities necessary for achieving common objectives and thereby reduce cross-functional barriers.
- Leaders understand organizational capabilities and establish resource constraints prior to action.
- Leaders target and define how specific activities within Information Technology should operate.
- Leaders continually improve Information Technology’s performance through measurement and evaluation.
We build mutually beneficial relationships.
Information Technology and its suppliers are interdependent. A mutually beneficial relationship enhances the ability of both parties to create value for our clients.
- We establish relationships that balance short-term gains with long-term considerations.
- We pool expertise and resources with our partners in other districts and school systems.
- We identify and select key suppliers.
- We are clear and open in our communications with our suppliers.
- We share information and future plans with our suppliers.
- We establish joint development and improvement activities.
- We inspire, encourage, and recognize improvements and achievements of our suppliers.
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