Information by Topic

General Information

• BLS - Consumer Price Index - West 

• BLS - Dispatcher Wage Statistics

• Continuity of Operations

• FCC Map Resources

• Introduction to Colorado 9-1-1

• NENA's Master Glossary

• NENA Vendor/Product Guide

• Public Safety Alarm Validation

• Telecom Dictionary

Emergency Notification Systems and IPAWS

• EAS - Operating Handbook - 2016 Edition

• ENS Providers Doing Business in Colorado

• IPAWS Resources

• NENA - Minimum Standards for Emergency Telephone Notification Systems

Liability

• Liability protection for 9-1-1 providers in Colorado (see last paragraph, CRS §29-11-105)

• Colorado Governmental Immunity Act CRS §24-10-101 through 120. Click "Next" to forward through them.

Next Generation 9-1-1 Transition

• What is Next Generation 9-1-1?

• The National Emergency Number Association's NG9-1-1 Page

• Legal and Regulatory Framework for Next Generation 9-1-1 Services (FCC)

• 911.gov: Next Generation 911 (NG911) Standards Identification and Review

• NENA's ESInet Design Document

• NENA's i3 Webinar (download as a .zip file)

• The USDOT Research and Innovative Technology Administration's NG9-1-1 Page

• The USDOT's NG9-1-1 System Initiative Transition Plan

• NG9-1-1 Transition Diagram

• What does it mean for something to be "i3" compliant? (Cassidian Communications)

• Top 10 Questions: What to ask when making the switch to NextGen 9-1-1 (AVTEC)

• Four Risks of Delaying Your Move to NG911 Technology (SPOK)

• NG911 Now Coalition

• NENA's Next Generation 9-1-1 Transition Policy Implementation Handbook

• The FCC's Task Force on Optimal PSAP Architecture, Working Group 2 - NG9-1-1 Readiness Scorecard

• The NG9-1-1 Maturity Model

• Guidelines for State NG911 Legislative Language

• Guidelines for Developing a Model State NG911 Plan

• Next Generation 911 Cost Estimate - A Report to Congress:  October 2018

• NG911 Public Education Video

Policy and Operations

• Planning and Response to an Active Shooter

• Swatting Prevention and Response Guidance for Election Workers

PSAP Consolidation

A variety of resources on PSAP consolidation. Some of these are also on the Sample Documents page.

• NENA Course on PSAP Consolidation

• Sample PSAP consolidation study scope of work (CT)

• Sample PSAP consolidation study completed (NJ)

• PSAP Consolidation Study Report (OR)

• PSAP Consolidation Ruling (ME)

• PSAP Consolidation Plan (KY)

• PSAP Consolidation Checklist (KY)

Public Education

• 911.gov - Using 911 Appropriately

• 9-1-1 for Kids

• Accidental 9-1-1 Calls

• All About 9-1-1

• APCO's Public Education Page

• El Paso Teller 911 Public Education Page

• KidsHealth's How to Use 911

• Know911.org

• NENA's Public Education Tools Page

• NENA's Tips for Using 9-1-1

• Publications

•  "Take Out the Battery" campaign (Longmont Communications)

• Things You Need to Know about 9-1-1 Service

• Tips for Communicating in an Emergency - FCC

• How to Communicate During and After a Major Disaster - FCC and FEMA

Realtime Emergency Information

• Colorado DHS and Emergency Management Current Wildfires Map

• ESRI Public Information Map

• Google People Finder - Post-disaster lost person finder

• InciWeb: The Incident Information System

Recruitment, Selection, and Retention

• Association of Public Communications Officials Project Retains Toolkit

• California POST Dispatcher Selection Criteria

• Criticall Dispatcher/Call Taker Pre-employment Testing

• Example of a citizen's academy for 9-1-1 as a recruitment tool (Santa Cruz, CA)

• Example of a recruitment video (Plano, TX)

• NENA Staffing Guidelines Report (Kimball)

• NENA Staffing Worksheet (xls)

• Standard and Associates National Dispatcher Selection Test

• Free Recruitment Videos Provided by Xybix

• Resources for using Part-Time employees:

  • Sample Policy 1

  • Sample Policy 2

  • Sample Policy 3

• Supervisor Assessment Practices

Security and Recovery

• Best Practices Checklist for Denial of Service Attacks Against 9-1-1 Centers

• DHS - Telecommunications Service Priority Program

• NENA and 911.gov - Swatting Resource

Telecom Carriers

• Dispatchable Location for 911 Calls from Fixed Telephony, Interconnected VoIP, TRS, and Mobile Text Service

• NENA Company ID Search

• Number Portability Administration Center

• Number Portability Information - FCC

• Telecommunications Providers by State - FCC

• Telecommunications Providers List with Contacts - PUC

• Wireless Providers by Zip Code

• Wireless Resources List

Third Party Interfaces

• Ford 911 Assist Call Taker Training

• Lyft's Law Enforcement Support

• Onstar

• Public Safety Alarm Validation Scoring Standard AVS-01 Education Resources

• Sirius XM and Onstar Protocol

• Uber: Guidelines for Law Enforcement

Traffic Incident Management (TIM)

• Colorado TIM Program

• Colorado TIM Resources

• Colorado TIM Training

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