General Topics
This page is for information of use to Colorado 9-1-1 professionals that doesn't fit elsewhere on the Colorado 9-1-1 Resource Center website.
General Information
- BLS - Consumer Price Index - West
- BLS - Dispatcher Wage Statistics
- FCC Map Resources
- NENA's Master Glossary
- NENA Vendor/Product Guide
- Socials Security Administration - SSN Allocations by State
- Telecom Dictionary
CAD
Emergency Notification Systems
- EAS - Operating Handbook - 2016 Edition
- ENS Providers Doing Business in Colorado
- NENA - Minimum Standards for Emergency Telephone Notification Systems
Liability
- Liability protection for 9-1-1 providers in Colorado (see last paragraph, CRS §29-11-105)
- Colorado Governmental Immunity Act CRS §24-10-101 through 120. Click "Next" to forward through them.
PSAP Consolidation
PSAP Consolidation
A variety of resources on PSAP consolidation. Some of these are also on the Sample Documents page.
- NENA Course on PSAP Consolidation
- Sample PSAP consolidation study scope of work (CT)
- Sample PSAP consolidation study completed (NJ)
- Sample PSAP consolidation study RFP (WI)
- Sample PSAP consolidation study RFP (LA)
- Massachusetts Communications Supervisors Association's page on 9-1-1 regionalization
- PSAP Consolidation Study Report (OR)
- PSAP Consolidation Ruling (ME)
- PSAP Consolidation Plan (KY)
- PSAP Consolidation Checklist (KY)
Public Education
- 911.gov - Using 911 Appropriately
- 9-1-1 for Kids
- 9-1-1 Public Educators of Texas
- APCO's Public Education Page
- El Paso Teller 911 Public Education Page
- Greater Harris County 911 Public Education Page
- KidsHealth's How to Use 911
- Know911.org
- National 911 Education Coalition
- NENA's Public Education Tools Page
- NENA's Tips for Using 9-1-1
- Summit County 911 Public Education Page
- "Take Out the Battery" campaign (Longmont Communications)
- Things You Need to Know about 9-1-1 Service
- Tips for Communicating in an Emergency - FCC
- How to Communicate During and After a Major Disaster - FCC and FEMA
Realtime Emergency Information
- Colorado DHS and Emergency Management Current Wildfires Map
- ESRI Public Information Map
- Google Crisis Map
- Google People Finder - Post-disaster lost person finder
- InciWeb: The Incident Information System
- USGS - Current Natural Hazard Events Map
Recruitment, Selection, and Retention
- Association of Public Communications Officials Project Retains Toolkit
- California POST Dispatcher Selection Criteria
- Club 9-1-1 (Employee appreciation/retention products)
- Criticall Dispatcher/Call Taker Pre-employment Testing
- Example of a citizen's academy for 9-1-1 as a recruitment tool (Santa Cruz, CA)
- Example of a recruitment video (Plano, TX)
- NENA Staffing Guidelines Report (Kimball)
- NENA Staffing Worksheet (xls)
- Stanard and Associates National Dispatcher Selection Test
- Resources for using Part-Time employees:
- Supervisor Assessment Practices
Security and Recovery
- Best Practices Checklist for Denial of Service Attacks Against 9-1-1 Centers
- DHS - Telecommunications Service Priority Program
- NENA and 911.gov - Swatting Resource
Telecom Carriers
Telecom Carriers
- NENA Company ID Search
- Number Portability Administration Center
- Number Portability Information - FCC
- Telecommunications Providers by State - FCC
- Telecommunications Providers List with Contacts - PUC
- Wireless Accuracy Deadlines
- Wireless Providers by Zip Code
- Wireless Resources List
Third Party Interfaces
Third Party Interfaces
- EmFinders Powerpoint
- EmFinders FAQ
- Ford 911 Assist Call Taker Training
- Onstar
- Sirius XM and Onstar Protocol
- Zoombak PSAP Reference Guide
Copyright 2015 - Colorado 9-1-1 Resource Center