Training Info
This page is for general 911 training resources. The calendar is updated with training opportunities in the state of Colorado, free webinars, and national conferences. If you have a training resource you would like to share here, contact us. For information about the Colorado 9-1-1 Training Standards Committee, click here.
Current Training Opportunities
Below is a list of current training opportunities. For an opportunity to be listed, it must be offered in the State of Colorado or be a free online course. If you know of a training opportunity that isn't listed here, let us know.
Want to be notified of new training opportunities?
Training Calendar
Other Training Resources
Certification Programs
- APCO Certification Courses
- Communications Center Supervisor
- Communications Training Officer
- Communications Training Officer Instructor
- Emergency Medical Dispatcher
- Emergency Medical Dispatch Instructor
- Emergency Medical Dispatch Manager
- Fire Service Communications
- Fire Service Communications Instructor
- Public Safety Telecommunicator I (PST1)
- Public Safety Telecommunicator Instructor
- Radio Technician Certification
- Registered Public Safety Leader (RPL)
- Center Manager Certification Program (CMCP) - NENA
- Communications Center Manager (CCM) - NAED
- Communications Unit Leader Training (COML)
- Emergency Dispatch Quality Assurance (ED-Q) - NAED
- Emergency Fire Dispatcher (EFD) - NAED Emergency
- Emergency Medical Dispatcher (EMD) - NAED
- Emergency Number Professional (ENP) - NENA
- ENP Study Group
- Emergency Police Dispatcher (EPD) - NAED
- Emergency Telecommunicator Certification (ETC) - NAED
- Executive Certification - NAED
Sample Training Materials
Do you have training materials you're willing to share? Please submit them.
Colorado Training Resources
National Training Resources
- 911 Minimum Training Standards
- 911 Pro TV
- 911 Training Institute
- APCO Illuminations - subscription-based continuing education materials
- APCO Institute
- APCO ProCHRT
- APCO Silent Key and CAC Scholarships
- Center for Domestic Preparedness - Including Free Training - They Even Pay Your Travel Expenses
- Cybersecurity Webinar
- Department of Homeland Security Office of Emergency Communications 2019 Technical Assistance/Statewide Communication Interoperability Plan Guide
- FEMA Emergency Management Institute
- FEMA National Incident Management System
- mypipelinetraining.com
- MCP's General Education Site
- MCP's YouTube Channel
- National Academies of Emergency Dispatch Certification Training
- National Center for Missing and Exploited Children Training
- National Crime Intelligence Resource Center (NCIRC) Suspicious Activity Reporting (SAR) training for 911
- National Emergency Number Association Training
- Onstar Public Safety Dispatcher Training
- Powerphone
- Public Safety Training Consultants
- Reducing Stress: A Took-Kit for 911 Center Managers
- TTY Performance and Assessment Scoring System
- Video Relay Service (VRS) Training Videos
Training Standards
- APCO Training Program Certification and Minimum Training Standards for Dispatchers
- APCO Training Standards for CTO
- APCO Communications Training Instructor Standards
CTO Programs
Several programs exist for the training of dispatchers to give them the tools to train new hires. These programs are called Communications Training Officer programs. All of the existing CTO programs are based on the San Jose Model, originally designed for the field training of police officers. Here are links to information about some of the CTO programs available:
The following is the results of a CTO Incentive survey taking of Colorado 9-1-1 call centers:
Sample CTO policies: