Equal Access

Links

• 12 Considerations for Accessible Emergency Communications

• Colorado 9-1-1 Advisory Task Force Equal Access Committee

• CDPHE: Community Inclusion

• Pacific ADA Training for Emergency Managers and Personnel

• Text-to-911 and NG911 Policy Study

Online Resources

Standards and Other Documents - all of these are aimed more at PSAP managers and technical staff rather than telecommunicators.

• APCO/NENA Standard 3.105.1-2015: Minimum Training Standard for TTY/TDD Use in the Public Safety Communications Center

• APCO Standard 1.108.1-2018 Minimum Operational Standards for the use of TTY/TDD or similar device in the Public Safety Communications Center

• NENA-STA-035.2-2018 Manager’s Guide to the ADA

• NENA 52-501 TTY Phone Pal Program

• NENA-INF-013.2-2015 Video Relay Service & IP Relay Service PSAP Interaction

• NENA-STA-037.2-2018 TTY/TDD Communications Standard Operating Procedure Model

• NENA-INF-007.1-2013 Handling Text Message Calls to 9-1-1 in the PSAP

• NENA-INF-042.1-2021 PSAP Readiness for Real-Time Text (RTT) Information Document

• US DOJ: Access for 9-1-1 and Telephone Emergency Services

• FCC: Accessibility of Advanced Communications Services and Equipment

Training available for a fee:

• NENA Telecommunicator Core Competencies - includes a module for “Callers with Disabilities & Special Needs

• NENA Improving Services to Callers with Disabilities - provided through the Niagara University First Responder Disability Training Program

• Virtual Academy: Understanding People with Autism for 9-1-1

• Virtual Academy: Autism Awareness for 9-1-1 Telecommunicators

• NENA TC Tip - Disability Awareness - VERY short video, just introducing the topic

Free online training:

• Niagara University: Disability Awareness Training for 9-1-1 Telecommunicators - slide deck presentation only

• Prevent-Educate.org: Autism Awareness and Interaction Training for First Responders - geared more toward in-person responders rather than telecommunicators, but could still be useful

• Alzheimer’s Association: Approaching Alzheimer's: First Responder Training - again, geared more towards in-person responders, but potentially helpful

Outward Facing Education:

• Mid-Atlantic ADA Center: Calling 911: What People with Disabilities Need to Know and Need to Do - YouTube video with captioning, but no ASL

• Arc of Northern Virginia: Calling 911

• New York Office for People With Developmental Disabilities: Calling 911