Equal Access Committee
Meetings
Meetings of the Equal Access Committee are scheduled as needed. Membership is open. Join the email list to joint the committee.
Town Hall Meeting - May 11, 2024
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Leadership
Holly Bise, Co-Chair
Sara Shover, Co-Chair
Shirl Garcia, Vice-Chair
Want to join this committee? Visit our Email List Sign-Up Page.
Also See:
Existing Online Resources
Standards and Other Documents - all of these are aimed more at PSAP managers and technical staff rather than telecommunicators.
NENA-INF-013.2-2015 Video Relay Service & IP Relay Service PSAP Interaction
NENA-STA-037.2-2018 TTY/TDD Communications Standard Operating Procedure Model
NENA-INF-007.1-2013 Handling Text Message Calls to 9-1-1 in the PSAP
NENA-INF-042.1-2021 PSAP Readiness for Real-Time Text (RTT) Information Document
FCC: Accessibility of Advanced Communications Services and Equipment
Training available for a fee:
NENA Telecommunicator Core Competencies - includes a module for “Callers with Disabilities & Special Needs
NENA Improving Services to Callers with Disabilities - provided through the Niagara University First Responder Disability Training Program
Virtual Academy: Autism Awareness for 9-1-1 Telecommunicators
NENA TC Tip - Disability Awareness - VERY short video, just introducing the topic
Free online training:
Niagara University: Disability Awareness Training for 9-1-1 Telecommunicators - slide deck presentation only
Prevent-Educate.org: Autism Awareness and Interaction Training for First Responders - geared more toward in-person responders rather than telecommunicators, but could still be useful
Alzheimer’s Association: Approaching Alzheimer's: First Responder Training - again, geared more towards in-person responders, but potentially helpful
Outward Facing Education:
Mid-Atlantic ADA Center: Calling 911: What People with Disabilities Need to Know and Need to Do - YouTube video with captioning, but no ASL
New York Office for People With Developmental Disabilities: Calling 911