What Things can I do before I call or post a computer Job Order

Post date: Sep 17, 2017 2:44:15 AM

SME Help Desk Support - What things can I do before I contact the Helpdesk

• 1. Is the computer plugged and power switches on?

  2. Check for loose cables

  3. Make sure there is no cd in the cd drive or usb attached

  4. If not connecting to the network, check another computer in the immediate for connection

  5. If all else fails, shut down the system completely then power up again. Many times this will fix the problem.

Note: If you get a specific error message, write down the first few lines. This will help the Helpdesk determine the problem with your computer.

When you do call, please have the following information available:

• • Tag Number (white circle or square sticker on the CPU)

  • Room Number

  • Name of the User or username used to log in

  • Brand of Computer, for example Dell, Gateway, Apple

  • Specific Problem

The Helpdesk can be reached by:

• • 1st by summiting a work order via eduphoria or Calling 830-773-5181 Ext5