Embedded Files
PROCEDURE ON BASIC TROUBLESHOOTING FOR LOW CONNECTION
PROCEDURE ON BASIC TROUBLESHOOTING FOR LOW CONNECTION
1) Restart the device
Press the power button
2) Re-position the device in an unobstructed location or open area to ensure your Wi-Fi network has a strong signal anywhere in your house.
3) Please try to toggle 3G and observe connection then switch back to LTE.
Network LED color blue: Connected to a 3G network.
Network LED color cyan: Connected to an LTE network.
4) Performed factory reset.
Push the reset button using a pin for 10 seconds. Wait for the device to reboot.
Wait at least 2 minutes before testing or using the device.
Please monitor the connection after an hour since the reset may take effect longer.
SMART BRO ENTERPRISE CUSTOMER HOTLINE:
SMART BRO ENTERPRISE CUSTOMER HOTLINE:
Via Smart and TALK&TEXT: *177
Dial 1-1-2-1 Request to transfer to Smart Bro.
Provide the following (IMEI, Serial No. and Min No)
IMEI and Serial number can find at the back part of the modem.
Min No./Mobile No: attached on the BOX of the SOHO unit upon deployment.
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