HARDWARE

1) Computer does not start / turn on

• • • If your computer does not start or turn on, begin by checking the power cord to confirm that is is plugged securely into the back of the System Unit and the power outlet.

    • If it is plugged into an outlet, make sure that it is a working outlet by plugging in another electrical device.

    • If the computer is plugged in to a surge protector, verify that it is turned on. You may have to reset the surge protector by turning it off and then back on. You can also plug another electrical device into the surge protector to verify that it is working properly.

    • If available, try changing the power cord to check and make sure that it is not defective.

    • Check if there are any lights on at the front of the machine:

• If there are lights on the machine but not the monitor, then it's probably a monitor issue.

• If there are lights on the monitor but not the machine, then it's probably a machine issue.

• If there are no lights on anything, then it may be possible there is a local power cut.

• With laptops, try removing the power cable. Hold down the power button for about ten seconds, and then plug the power cable in again. Press the power button to see if it switches on.

2) The mouse or keyboard has stopped working

• If you are using a wired mouse or keyboard, make sure that it is correctly and firmly plugged into the computer.

• If you are using a wireless mouse or keyboard, make sure that its battery are charged and that it is turned on.

• Try changing the port/s of the mouse and/or keyboard.

• Replace the keyboard/mouse with one that you know works

• If you cannot see any lights on your keyboard when you press the Caps Lock or Num Lock key, it may be a dead keyboard.

• You may also try restarting your PC to check if the mouse and/or keyboard is not defective.

3) The screen / monitor is blank

• Make sure the monitor is plugged in and turned on.

• Make sure the computer is plugged in and turned on.

• If you're using a desktop, make sure that the monitor cable (VGA, DP, DVI or HDMI) is properly connected to the System Unit and the monitor.

• The computer may be in Sleep mode. Click the mouse or press any key on the keyboard to wake it.

• If available, try using another monitor cable to check if the cable is defective or not.

4) The headset/amplifier is not working or no sound can be heard from the audio devices

• Check the volume level by clicking the volume icon located at the bottom right of your screen (horn icon with signal waves) to make sure that the sound is turned on and that the volume is up.

• Check the audio controls of the application you are using. Its settings may be different and/or separate from the system volume controls.

• Check the cables and plugs. Make sure that it is properly plugged in and connected to the correct audio port or USB port.

• If the headset/amplifier has a USB plug, try changing the port it is connected to. The System Unit has USB ports on the front and back panel

• Make sure that the amplifier is not in muted mode. Check its volume level as well.

• If feasible, try restarting the computer with the headset/amplifier plugged on the System Unit.

• If available, try connecting another headset/amplifier to check if the device you are using is defective.

5) The computer is turned on but has no internet connection

• Check the Ethernet port located at the back of the System Unit (For laptops, it should be located on the side or upper edge of your device). It should have a blinking green and yellow/orange light at the port itself, which would indicate that it has connection.

• If the lights are not blinking, check if the LAN cable is properly plugged on both the System Unit and the router it is connected to.

• If available, try changing the LAN cable to check if it not defective.

• You may also check with your internet provider for further checking of the internet connection.

6) The computer freezes or is behaving strangely

• Try restarting your computer. Many basic problems can be resolved easily and quickly this way

• Press the Ctrl & Alt & Del keys on your keyboard together at the same time. This should bring up a menu that will allow you to run Task Manager. In Task Manager, switch to the Applications tab. Highlight any programs with the status 'Not Responding' and choose End Task. You may be asked to confirm if you want to end the unresponsive program, so choose Yes. Do this for all programs that are not responding.

• If all else fails and you cannot shutdown/restart your computer, then hold down the power button on the machine until it forcibly turns off. Wait a few seconds and then turn it back on again.

7) Non-system disk or disk error at boot

• Try booting up or restarting the computer.

• If you can hear a repeated scraping or clunking noise, power off the computer as soon as possible, as there may be a physical problem with the hard disk and you may lose data.

GENERAL TIPS:

• Always check the cables: If you're having trouble with a specific piece of computer hardware, such as your monitor or keyboard, an easy first step is to check all related cables to make sure they're properly connected.

• Restart the computer: When all else fails, restarting the computer is a good thing to try. This can solve a lot of basic issues you may experience with your computer. You may perform a Hard Boot/Force Shut Down by pressing and holding the Power button for 5 to 10 seconds to force the computer to shut down .

• If the computer still won't shut down, you can unplug the power cable from the electrical outlet. If you're using a laptop, you may be able to remove the battery to force the computer to turn off. Note: This solution should be your last resort after trying the other suggestions above.

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