SOFTWARE

1) A Non-Web-based Application is running slowly

• Relaunch the application. Try closing and reopening the application.

• If multiple applications are running, try closing some and leaving necessary applications. Multiple and background applications may cause a surge of RAM usage, thus some of the applications are unable to run smoothly.

• Try performing a Disk Clean-up. You can try 3 methods on how to do this:

  • • • Click Start > Type Run > Type cleanmgr > Click OK or press Enter

      • Click Start > Go to All Programs > Go to Accessories > Go to System Tools > Click Disk Cleanup

      • Open My Computer > Right-click on the drive you want to run Disk Cleanup (This is usually the "C:\", the drive where the Windows OS is installed > Click Properties > Go to the General tab > Click Disk Cleanup

2) A Web-based Application is running slowly or not loading (Page cannot be displayed)

• Relaunch the web browser. Try closing and reopening the application.

• Try clearing the cache and cookies via the Internet settings.

  • • • For Google Chrome, you may find the Internet Settings on the top-right part of your screen (Icon with the three vertical dots) > Click History > Click History again > Click on Clear browsing data > Choose the time range > Click Clear Data

      • You may also navigate via the Google Chrome Settings option: Internet Settings on the top-right part of your screen (Icon with the three vertical dots) > Click Settings > Scroll down to Privacy and security > Click on Clear browsing data > Choose the time range > Click Clear Data

      • For Internet Explorer, you may find the Internet Settings on the top-right part of your screen (Gear Icon near the Favorites and Home Icons) > Click on Internet options > On the General Tab, navigate to the Browsing history section > Click on Delete... button > Click Delete > Click OK or Apply

      • For Mozilla Firefox, you may find the Menu Settings on the top-right part of your screen (Icon with the three horizontal lines) > Select Options > Select the Privacy & Security Panel > In the Cookies and Site Data section, click Clear Data > Click the Clear button

      • You may also navigate via the Firefox Library button (Icon with books on the upper-right corner of the window) > Click History > Click Clear Recent History... > Select the time range you prefer > Click the Clear Now button

• Try performing a Disk Clean-up. See above for the step-by-step instructions on how to perform this.

• You may also check the LAN Cable to see if you have internet connection.

3) An application is not starting up

• Your computer may be running out of hard drive space. Try deleting any files or programs you don't need.

• Try performing a Disk Clean-up. See above for the step-by-step instructions on how to perform this.

• Check if the application is installed on your computer by navigating to the Start Menu > Control Panel > Programs and Features.

4) An application is frozen (Not Responding)

• Force quit the application. You can press (and hold) Ctrl+Alt+Delete (the Control, Alt, and Delete keys) on your keyboard to open the Task Manager. You can then select the unresponsive application and click End task to close it.

• Relaunch the web browser. Try closing and reopening the application.

• Wait for the program to respond. In some cases, the application may be loading some calculations or program that needs time to load up.

5) An application is frozen (Not Responding)

• Force quit the application. You can press (and hold) Ctrl+Alt+Delete (the Control, Alt, and Delete keys) on your keyboard to open the Task Manager. You can then select the unresponsive application and click End task to close it.

• Relaunch the web browser. Try closing and reopening the application.

• Wait for the program to respond. In some cases, the application may be loading some calculations or program that needs time to load up.