DAAS

Windows Virtual Desktop

COMMON ISSUES AND TROUBLESHOOTING STEPS

Having problems with your DAAS Windows Virtual Desktop?

See listed common issues below and the troubleshooting steps that you can perform.

1) Username and Password Incorrect

Example NT Credential:

Username: Juan.Delacruz@Inspiro.com

Possible Causes:

Wrong username and password entered, disabled NT or no NT created yet

Troubleshooting Steps:

Double check your NT credential and password.
Kindly check if Caps Lock or Num Lock is on.
Remember that we only have 3 attempts to login our credential otherwise NT will be locked out.
For disabled NT, reactivation NT or creation of NT kindly coordinate to your immediate head to file Service request.
You may also reach our Incident Response team at the contact details below for further assistance.

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FOR TL or IMMEDIATE HEAD
If nothing works, try to unlock or reset your password thru ESS. https://engage.spicrm.com/ESS/login.aspx or click here.

Incident Response / Service Desk Team contact details:

Viber: +639088918307 – Service Desk/IRT

+639992283459 – Jackie Cabisora (IRT Manager)

+639395093049 – Roxanne Oren (Senior Incident Response Analyst)

(63) 8 885 1639 – Service Desk/IRT

Gmail:help@inspiro.com

2) Error prompt after logging in to Microsoft (Error 0x80070057)

Possible Causes:

There might be a problem with your storage, whether it's a hard drive or SSD . This may be because you've attempted to install something that's too large for the drive and you've run out of space.

Troubleshooting Steps:

Remove the account under Access work or school
Type Settings in Windows search > Accounts> Access work or school, select your account> Disconnect.
Sign in your account again in Office and check whether this remind pop on, if so, untick the option and click This app only.
You may also try clicking "Continue" and sign in again your account.

3) Error prompt after logging in to Microsoft (Error caa50024)

Possible Causes:

This error occurred when devices were trying to be auto-registered in Intune but lack of licenses.

Troubleshooting Steps:

Remove the account under Access work or school
Type Settings in Windows search > Accounts> Access work or school, select your account> Disconnect.
Sign in your account again in Office and check whether this remind pop on, if so, untick the option and click This app only.
You may also try clicking "Continue" and sign in again your account.

4) No resources on Remote Desktop

Possible Causes:

User doesn't have access to DAAS. (incomplete Membership or incorrect OU)

Troubleshooting Steps:

Coordinate to your immediate head to file an IR to modify your access.
You may also reach our Incident Response team at the contact details given for further assistance.

5) Windows Virtual Desktop not Launching (Inspiro-1800-Flowers-Wvd-Ss-Hp-1)

Possible Causes:

There might be a configuration or setting on your personal PC restricting the use of Remote Desktop.

Troubleshooting Steps:

Coordinate to your immediate head to file an IR so an IT representative can further assist you.
You may try using the DAAS Web based using this link https://rdweb.wvd.microsoft.com/arm/webclient or click here .

6) Headset not working / One way Audio

Possible Causes:

Desktop/Laptop experienced momentary disconnection of internet and/or experienced latency in internet connection; Headset is not working properly or defective; Application volume or system volume is in mute or silenced mode

Troubleshooting Steps:

Check if headset is working properly and plugged firmly/correctly: test the headset using another device or if feasible, try to use another headset device
Check if the volume of the application and/or the system volume is muted; You may also test this via the Sound Settings found in Control Panel > All Control Panel Items > Sound
Check if workstation has internet connection and make sure that the internet speed is adequate
Perform clearing of cache and cookies
Try to use another web browser and compare if it will work
Perform disk cleanup
Try to relaunch the application
Restart the PC/laptop