PRIVACY POLICY

This policy explains how we handle user information in the app "Concierge"

(Japanese name: コンシェルジュ; hereinafter the "App").

* 1. Information we collect and why

- 1-1. Information used only on your device

The following is used only inside the App and is never sent anywhere.

・Information … Purpose

・Nickname, birthday … So the character can address you

・Choice of character, outfit, background … Display

・Affection … For the character's reactions

・Notes, to-dos, drawings … Saved within the App

・Photos (snapshots, AR) … Saved to your device's photo library. You choose whether to share them

- 1-2. Information sent to our server

We do not send the content of conversations, your location (latitude and longitude) or health information (heart rate, steps, active energy) to our server.

Only the items described in 1-3 to 1-7 are sent to our server.

- 1-3. Information about points, purchases and progress

・Information … Purpose

・Anonymous ID (alphanumeric, issued automatically per device) … Managing your point balance and purchased items

・History of point changes, purchased items … Calculating the balance, restoring after a device change, preventing abuse

・Store purchase receipts … Confirming that a purchase is valid

・Game progress (stages, collections, bond level, fortune history, etc.) … Carrying it over after a device change or between two devices

・The version of the Terms you agreed to, and when … Record of your agreement

- 1-4. Account linking (optional)

Only if you link an Apple or Google account do we hold your email address.

It is used solely to match your purchases when restoring them on another device.

The App works without linking.

- 1-5. Battle mode (Concon)

If you take part in battles, your region, record and character in use are visible to other participants.

The player name you set is shown only on your own device and is not sent to other participants. Your real name and contact details are not shown either.

- 1-6. Contacting us

To help us investigate problems, the following is attached automatically when you contact us:

app version, OS version, device model, selected character, and anonymous ID.

- 1-7. Anonymous statistics (optional)

Only if you enable it in Settings, statistics such as which characters are being chosen

are sent. They contain nothing that identifies an individual. You can stop it at any time.

If you also opt in to the "Region dominance map", your region at the prefecture / country level is sent as well (latitude and longitude are never sent).

* 2. Providing information to third parties

We never sell or provide user information to third parties.

The App does, however, connect to the following external services in order to work.

・Service … What is sent … Purpose

・MET Norway (Norwegian Meteorological Institute) … Latitude, longitude … Getting the weather

・OpenStreetMap (Overpass) … Latitude, longitude … Searching for nearby restaurants

・HotPepper Gourmet Web Service … Latitude, longitude … Searching for nearby restaurants (Japan only)

・App Store / Google Play … Purchase information … Processing payments

Each service handles data under its own provider's terms.

* 3. Health data

With your permission we read your heart rate, steps and active energy

(plus activity rings on Apple Watch) — from Health on Apple Watch, and from

Health Connect on Android.

- We only read; we never write to Health or Health Connect

- The main use is reactions on the device itself (a word of praise at 5,000 / 10,000 steps,

"don't push yourself" when your heart rate is high, and today's numbers in Settings)

- Not sent to our server (used only on your device)

- They are never used for advertising or provided to third parties

- You can revoke permission at any time in your device settings

* 4. Location

Used for weather, landmarks, local specialties, and searching for nearby restaurants.

- We do not track you continuously. Location is taken once, only when you use that feature

- Accuracy is roughly 100 m

- For weather and restaurant search, latitude and longitude are sent to the external services listed in 2. They are not sent to or stored on our server

- You can revoke permission at any time in your device settings (other features still work)

* 5. Retention

- Point history and the content of your inquiries are kept in order to provide the service and prevent abuse

- We delete what is no longer needed as we go

- You can delete your account and data in the app: in the iPhone / Android app, Settings → About →

"Delete account and data" (your point balance, purchases, account link and progress are removed and cannot be restored)

- If you cannot use the app, request deletion on our web page (https://concierge.teluru-studio.com/account/delete)

with your Support ID (shown in Settings → About). We delete it within 30 days after confirming the request

- Purchase records are kept as required by law (accounting and prepaid payment instruments), replaced with a value that no longer identifies you

* 6. Security

- Communication is encrypted (HTTPS)

- To prevent tampering with points and purchase information, the device and the server verify

each other with signatures

* 7. Children

The App is not intended to collect personal information from children without the consent

of a parent or guardian. If we find that we have done so unintentionally, we will delete it.

* 8. Contact

Please contact us from Settings → Contact / Report a problem in the App.

* 9. Changes to this policy

If we change this policy, the change takes effect when it is posted on this page.

Effective date: 28 August 2026

Last updated: 2 October 2026

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