Embedded Files
This policy explains how we handle user information in the app "Concierge"
(Japanese name: コンシェルジュ; hereinafter the "App").
* 1. Information we collect and why
- 1-1. Information used only on your device
The following is used only inside the App and is never sent anywhere.
・Information … Purpose
・Nickname, birthday … So the character can address you
・Choice of character, outfit, background … Display
・Game records, affection, bond level … Recording your progress
・Notes, to-dos, drawings … Saved within the App
・Photos (snapshots, AR) … Saved to your device's photo library. You choose whether to share them
- 1-2. Information sent to our server
Only when you use the "chat with AI" feature, the following is sent to our server.
This feature can be turned off in Settings (when off, none of the following is sent).
・Information … Purpose … Stored
・The text you type and the reply … Generating replies, improving quality … **Stored**
・Location (latitude, longitude) … To reply about weather and local topics … **Stored**
・Heart rate, steps, active energy … To adapt replies to how you feel ("Don't push yourself") … **Not stored** (used only while composing the reply)
・Selected character, nickname … To match the tone of the reply … Stored
- 1-3. Information about points and purchases
・Information … Purpose
・Anonymous ID (alphanumeric, issued automatically per device) … Managing your point balance and purchased items
・History of point changes, purchased items … Calculating the balance, restoring after a device change, preventing abuse
・Store purchase receipts … Confirming that a purchase is valid
- 1-4. Account linking (optional)
Only if you link an Apple or Google account do we hold your email address.
It is used solely to match your purchases when restoring them on another device.
The App works without linking.
- 1-5. Battle mode (Concon)
If you take part in battles, your player name, region, record and character in use
are visible to other participants. Your real name and contact details are not shown.
- 1-6. Contacting us
To help us investigate problems, the following is attached automatically when you contact us:
app version, OS version, device model, selected character, and anonymous ID.
- 1-7. Anonymous statistics (optional)
Only if you enable it in Settings, statistics such as which characters are being chosen
are sent. They contain nothing that identifies an individual. You can stop it at any time.
* 2. Providing information to third parties
We never sell or provide user information to third parties.
The App does, however, connect to the following external services in order to work.
・Service … What is sent … Purpose
・Open-Meteo … Latitude, longitude … Getting the weather
・OpenStreetMap (Overpass) … Latitude, longitude … Searching for nearby restaurants
・HotPepper Gourmet Web Service … Latitude, longitude … Searching for nearby restaurants (Japan only)
・App Store / Google Play … Purchase information … Processing payments
Each service handles data under its own provider's terms.
* 3. Health data
On Apple Watch, with your permission, we read your
heart rate, steps, active energy and activity rings.
- We only read; we never write to Health
- The main use is reactions on the device itself ("Don't push yourself")
- Only when you use "chat with AI" are heart rate, steps and active energy sent to the
server to compose a reply. These three are not stored on the server
- They are never used for advertising or provided to third parties
- You can revoke permission at any time in your device settings
* 4. Location
Used for weather, landmarks, local specialties, and searching for nearby restaurants.
- We do not track you continuously. Location is taken once, only when you use that feature
- Accuracy is roughly 100 m
- If used in "chat with AI", the latitude and longitude are stored as part of the conversation record
- You can revoke permission at any time in your device settings (other features still work)
* 5. Retention
- Conversation records and point history are kept in order to provide the service and prevent abuse
- We delete what is no longer needed as we go
- To request deletion, contact us via §8 with your Support ID (shown in Settings → About)
* 6. Security
- Communication is encrypted (HTTPS)
- To prevent tampering with points and purchase information, the device and the server verify
each other with signatures
* 7. Children
The App is not intended to collect personal information from children without the consent
of a parent or guardian. If we find that we have done so unintentionally, we will delete it.
* 8. Contact
Please contact us from Settings → Contact / Report a problem in the App.
* 9. Changes to this policy
If we change this policy, the change takes effect when it is posted on this page.
Effective date: 28 August 2026
Last updated: 10 September 2026
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