TERMS OF SERVICE

Concierge Terms of Use

* Article 1 (Application)

1. These Terms set out the conditions for using the application "Concierge"

   (hereinafter the "App") and its related services (together, the "Service"),

   provided by Teluru Studio (hereinafter "we", "us" or "our").

2. By downloading, installing or using the App, you are deemed to have agreed to these Terms.

3. The App runs on Apple Watch, iPhone, Android smartphones and Wear OS devices.

   Available features may differ depending on the device.

* Article 2 (Definitions)

・Term … Meaning

・Character … People, creatures and similar content appearing in the App (including artwork, voice and dialogue)

・Concierge Points (pt) … A virtual value usable only within the App. See Article 8

・Content … Characters, costumes, backgrounds, familiars, puzzles and all other data usable within the App

・User … A person who uses the Service having agreed to these Terms

・Store … The Apple App Store and the Google Play Store

* Article 3 (Licence)

1. Subject to your compliance with these Terms, we grant you a non-transferable,

   non-exclusive right to use the App on your own device for personal purposes.

2. Ownership and intellectual property rights in the App and the Content do not

   transfer to you. For Content obtained by spending pt, what you acquire is

   the right to use it within the App, not ownership of the data itself.

* Article 4 (Platform terms)

1. In addition to these Terms, the terms established by Apple and by Google apply to

   your use of the Service.

2. Where these Terms conflict with a Store's terms, that Store's terms prevail in

   respect of use obtained through that Store.

* Article 5 (Account and identifiers)

1. The App can be used without registering a name or an email address. We identify users

   by an anonymous identifier generated per device.

2. You may optionally link an account (Apple / Google). Linking exists so that your pt and

   purchased Content can be carried over when you change devices.

3. If you reset your device without having linked an account, your pt and purchased

   Content may not be recoverable. See the in-app help for details.

4. You are responsible for managing your own device and account.

* Article 6 (Operating environment)

1. You are responsible, at your own cost, for the device, network connection and other

   environment needed to use the Service.

2. Communication charges are borne by you.

3. Some features require access to location, health data, the camera or the microphone.

   These are used only where you have granted permission; if you decline, only those

   features become unavailable. Handling of such data is governed by our Privacy Policy.

* Article 7 (Notices and contact)

1. We will contact you through in-app display, in-app announcements, or by posting on the

   page where these Terms are published.

2. You may contact us from Settings → Contact / Report a problem in the App.

3. Contact is one-way; we do not promise an individual reply.

* Article 8 (Concierge Points (pt) and payment)

1. You may purchase pt through Store payment. Payment is made through each Store;

   we do not receive payment by any other method.

2. pt are spent to obtain Content such as characters, costumes, backgrounds and familiars,

   and to use certain features.

3. pt may also be granted free of charge according to login and other activity. Free pt and

   purchased pt are not distinguished when spent.

4. pt cannot be exchanged for Japanese yen or any other currency, and cannot be

   transferred between users.

5. We do not provide refunds for pt or for Content obtained with pt. Refunds for

   Store purchases are determined by each Store under its own rules.

6. The maximum pt balance is 9,999 pt. Purchases exceeding this limit are not possible.

7. If the Service ends, unused pt expire and are not refunded (Article 15).

8. Where we offer paid elements involving randomness, we display the applicable odds

   within the App.

* Article 9 (Changes to Content)

1. In order to maintain and improve the quality of the Service, we may correct or replace

   images, video and audio for characters, costumes, backgrounds, familiars and other

   Content after they have been made available.

2. Replacement is carried out in cases such as:

   - a display defect is found (leftover background, a missing part of the body, the wrong

     costume, and so on);

   - quality, including image quality, is improved.

3. No additional burden arises for you from a replacement (no repurchase and no pt).

4. Replacement occurs within the same Content; Content you have obtained is never

   swapped for different Content.

5. We may change or discontinue individual features or Content of the Service.

* Article 10 (Battle mode)

1. The App includes a battle mode in which you progress on the same board as other users.

2. In that mode, the display name you set and your record are shown to other participants.

3. You must not use a display name that infringes the rights of a third party or that is

   contrary to public order and morals.

4. In using the battle mode, you must not:

   1. modify the App or its communication data so as to obtain an advantageous result

      other than by the intended procedure (cheating);

   2. deliberately exploit a defect to obtain a benefit or result not otherwise obtainable;

   3. deliberately disconnect or delay communication in order to avoid an unfavourable result;

   4. operate the App using automated tools or scripts;

   5. use multiple accounts to manipulate rankings, records or other results;

   6. collude with other users to manipulate results;

   7. cause discomfort or nuisance to other users, including through your display name.

5. We may change the content, progression, rewards and other conditions of the battle mode.

* Article 11 (Prohibited conduct)

You must not do any of the following when using the Service.

1. Acts that violate laws or public order and morals.

2. Acts that infringe our or a third party's intellectual property, likeness, privacy or

   other rights.

3. Extracting, reproducing, selling or redistributing the Content of the App

   (images, video, audio, dialogue and so on).

4. Using the Content in the preceding item as training data for a third party without

   our permission.

5. Decompiling, disassembling or reverse-engineering the App.

6. Altering the operation of the App or the server, or obtaining pt or Content by

   improper means.

7. Using the App on a modified (jailbroken / rooted) device.

8. Acts that interfere with the operation of the Service or that place an excessive load on it.

9. Using the App for commercial purposes (except where we have separately permitted it).

10. Any other act that we reasonably judge to be inappropriate.

* Article 12 (Restriction and suspension of use)

1. Where we judge that you have breached Article 10, paragraph 4 or Article 11, we may,

   without prior notice, take the following measures.

   1. Restrict all or part of your use of the Service.

   2. Cancel your record, ranking or rewards in the battle mode.

   3. Suspend your account.

2. We select the measure according to the seriousness of the breach.

3. Even where such measures cause you disadvantage, we do not refund pt or provide

   any other compensation.

4. You may ask us to explain the reason for a measure.

   becoming known.

* Article 13 (Disclaimer and no warranty)

1. We do not warrant that the Service is fit for your particular purpose, that it has the

   functions you expect, or that it will be free from interruption or defects.

2. We are not liable for damage arising from your use of the Service,

   except where caused by our wilful misconduct or gross negligence.

3. Notwithstanding the preceding paragraph, where our liability cannot be excluded, it is

   limited to ordinary, direct and actual damage.

4. Weather, location, health, fortune-telling and other information shown by the App is

   provided for reference only, and must not be relied upon as the basis for medical,

   health-management, investment or similar decisions.

5. The health-related features of the App are not intended to diagnose, treat or prevent

   any disease.

* Article 14 (Interruption)

We may interrupt all or part of the Service without prior notice where:

1. we carry out maintenance, inspection or updates;

2. a force majeure event such as a natural disaster, power failure or network fault occurs;

3. we otherwise judge interruption to be unavoidable for operational reasons.

* Article 15 (Termination of the Service)

1. We may terminate the Service.

2. If we do so, we will announce the termination date in advance.

3. On termination, unused pt and Content already obtained can no longer be used.

   We do not provide refunds for them.

* Article 16 (Special provisions regarding Apple)

1. These Terms are an agreement between you and us, and not with Apple Inc.

2. We, and not Apple Inc., are responsible for the App's content, its maintenance and

   support, and for responding to your enquiries.

3. Apple Inc. and its subsidiaries are third-party beneficiaries of these Terms and,

   upon your acceptance of these Terms, have the right to enforce these Terms against you.

4. You represent that you are not located in a country subject to a United States Government

   embargo, and that you are not listed on any United States Government list of prohibited

   or restricted parties.

* Article 17 (Changes to these Terms)

1. We may change these Terms.

2. Where we do so, we will announce the changed content and the date on which it takes

   effect, in the App or on the page where these Terms are published, before that date.

3. The changed Terms apply from the effective date announced under the preceding paragraph.

4. If you do not agree to the changed content, please stop using the App and delete it.

* Article 18 (Assignment)

You may not assign your position under these Terms, or any right or obligation under them,

to a third party, or offer them as security, without our prior written consent.

* Article 19 (Severability)

If any provision of these Terms, or part of one, is held invalid or unenforceable, the

remaining provisions of these Terms remain in full force and effect.

* Article 20 (Language, governing law and jurisdiction)

1. The original of these Terms is prepared in Japanese. Where a translation differs from

   the Japanese version, the Japanese version prevails.

2. These Terms are governed by the laws of Japan.

3. Any dispute between a user and us concerning these Terms or the Service shall be subject

   to the exclusive jurisdiction of the Chiba Summary Court or the Chiba District Court,

   as the first instance court, depending on the amount in dispute.

Effective date: 5 September 2026

Operator: Teluru Studio / Address and representative: disclosed without delay upon request