05 Mobile Push Workflow

1. Build App:

   • Customer: The customer (or their development team) builds the mobile app.

2. Register App for Push:

   • Salesforce: The app is registered for push notifications with Salesforce.

   • Mobile OS Vendor: Salesforce communicates with the mobile OS vendor (e.g., Apple for iOS or Google for Android) to register the app for push notifications.

3. Push Credentials Issued:

   • Mobile OS Vendor: The mobile OS vendor issues push credentials (such as certificates or keys) to Salesforce.

   • Salesforce: Salesforce receives these push credentials.

4. Upload Push Credentials:

   • Salesforce: The customer uploads the push credentials to Salesforce.

   • Customer: The customer provides the necessary push credentials obtained from the mobile OS vendor.

5. Install App:

   • Device: The user installs the app on their device.

6. App Registers to Receive Push on User's Device:

   • Device: When the app is launched, it registers itself to receive push notifications on the user’s device.

7. Push Token Issued:

   • Mobile OS Vendor: The mobile OS vendor issues a push token to the device.

   • Device: The device receives this push token.

8. Upload Push Token:

   • Device: The app uploads the push token to Salesforce.

   • Salesforce: Salesforce receives the push token from the device.

9. Push Worthy Event Trapped:

   • Salesforce: When an event occurs that warrants a push notification (e.g., a new message, an offer, or an update), Salesforce captures this event.

10. Payload Constructed:

    • Salesforce: Salesforce constructs the notification payload, which includes the message and any additional data.

11. Send Notification:

    • Salesforce: Salesforce sends the constructed payload to the mobile OS vendor, directing it to the appropriate device using the push token.

12. Deliver Notification:

    • Mobile OS Vendor: The mobile OS vendor delivers the notification to the device.

    • Device: The user’s device receives and displays the notification.

Summary

• The customer builds the app and registers it with Salesforce for push notifications.

• Salesforce communicates with the mobile OS vendor to get push credentials and uses them to send notifications.

• When the app is installed on a user’s device, it registers for push notifications, and a push token is issued and sent back to Salesforce.

• Salesforce captures events, constructs the notification payload, and sends it through the mobile OS vendor to the user's device, which then displays the notification.