Interaction Studio: Capturing Cart Information

Key Points

1. Namespace Usage:

   • SalesforceInteractions Namespace:

     • Uses interaction.lineItems of the matching pageType for ReplaceCart interactions.

   • Evergage Namespace:

     • Uses the cart object to capture cart information.

2. Cart Information:

   • Capturing cart information is essential on shopping cart pages of ecommerce sites.

   • Key details typically captured include item ID (or SKU), price, and quantity.

3. Promises for Fields:

   • In the Evergage namespace, the _id, price, and quantity fields can return a Promise.

   • Events are sent only if all Promises resolve.

4. Updating Cart State:

   • In the Evergage namespace, use the cart.complete object to update the cart state by replacing previous contents.

   • In the SalesforceInteractions namespace, use the ReplaceCart interaction to update the cart state by replacing previous contents.

5. Item Identification:

   • In the Evergage namespace, you must define an _id field for item type, but SKU values can be passed instead of the _id field if properly attributed to a product.