Over 15 years of working experience in Canada Telecommunication and IT industry
Expert in customer model management for reports, metrics through Designing /Planning/Reporting
Familiar as the roles in business system process analyst to bridge business unit and technical team
Work experience of Microsoft Visio, Microsoft Access and Microsoft Excel to build data model with the business procedure in multiple large scale fields
Maintaining high levels of customer satisfaction by leading the account team to drive real and long standing business value
Comprehensive knowledge of network telecommunication protocols, TCP/IP, VoIP, SIP, H.323, SS7, X323, RFC2543/3261, Web RTC.
Hands-on experience in C, C++, Voice/CCXML/SCXML/REST/SOAP, UNIX Shell, JavaScripts, Perl, Windows /.Net, Linux RH3.02, MS SQL Server, Oracle SQL,SAP_PCT,SAS_NRMS.
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