Shirley Zeng

Over 15 years of working experience in Canada Telecommunication and IT industry

Expert in customer model management for reports, metrics through Designing /Planning/Reporting

Familiar as the roles in business system process analyst to bridge business unit and technical team

Work experience of Microsoft Visio, Microsoft Access and Microsoft Excel to build data model with the business procedure in multiple large scale fields

Maintaining high levels of customer satisfaction by leading the account team to drive real and long standing business value

Comprehensive knowledge of network telecommunication protocols, TCP/IP, VoIP, SIP, H.323, SS7, X323, RFC2543/3261, Web RTC.

Hands-on experience in C, C++, Voice/CCXML/SCXML/REST/SOAP, UNIX Shell, JavaScripts, Perl, Windows /.Net, Linux RH3.02, MS SQL Server, Oracle SQL,SAP_PCT,SAS_NRMS.